Clinic Operation Department Manager

2 weeks ago

المملكة العربية السعودية, Saudi Arabia Nahdi Full time

Lead and provide overall direction for the assigned polyclinic crew by communicating, implementing and ensuring the execution of business strategy and plans, defining the operational practices and building a high performance culture in order to deliver polyclinic profitability, key sales targets, and customer satisfaction levels and deliver an increased market share To be the gateway of healthcare industry and first choice for our customers.


Accountabilities

Polyclinic Strategy:

  • Develop strategic relations with key stakeholders internally and externally through regular communication and engagement in order to maximize the achievement of polyclinic business goals and have competitive edge within the market.
  • Monitor and rectify the revenue and expenses of the Polyclinic to ensure healthy cash flow is always available for the smooth running of the Polyclinic.
  • Supervise and approve the Manpower inside the polyclinic with optimum requirements and hiring plan.
  • Awareness of competitors' best practices and moves to plan and share feedback to be the first choice for our customers through best in market services and innovations.

Polyclinic Operations:

  • Define and set up objectives (e.g. key sales targets, customer satisfaction levels, quality assurance etc.) in alignment with the department's strategy and goals to deliver sustainable growth.
  • Implement polyclinics strategy by creating action plans, performance forecasting and providing regional market insight in order to ensure successful implementation as per the company standards.
  • Build regional market knowledge by monitoring market dynamics, assessing tactical and strategic business intelligence activities (e.g. monitoring competitors' activity on the market etc.) in order to achieve regional business leadership, mitigate potential risks (e.g. relative to competition, industry related requirements), maximize performance and identify development opportunities.
  • Define polyclinic operational practices in collaboration with Operational Excellence team (e.g. provide input etc.) to ensure efficient, high quality polyclinic processes & procedures are in place, and ensure sustainability and standardization across the entire polyclinic.
  • Lead the operations team of guest care, facility management, IT and HR Care for seamless guest experience.
  • Working with medical manager to ensure best service and consultations provided to the guest to optimize the performance and quality management.

Customer Service Standards:

  • Manage the implementation of customer service standards across the clinic by setting up high standards of customer satisfaction, understanding the diverse needs of the customers and catering to these needs in order to create a retail customerfocused culture.
  • Day to day follow through NPS score and feedbacks and taking corrective actions to improve the experience with all stakeholders by setting regular coaching sessions and feedback to maximize the performance.
  • Lead regular staff meetings and set the needed cooperative approach across the different departments to ensure full cooperation between the different departments/teams in achieving targets, resolving complaints and handling any operational problems with one goal of exceeding our guest expectations internally and externally.

Health & Safety:

  • Ensure implementation of legal requirements and Health & Safety company policy by proactively monitoring compliance, keeping up to date with local legislation and requirements, building action plans and empowering the regional team to execute them in order to ensure legal compliance and a safe working environment for the regional team

Department Management:

  • Build a high performance clinic team by working with human resources in order to ensure acquisition of competitive talent through recruitment and selection, input to the annual talent strategy and succession planning in order to attract and maintain a highly skilled and engaged workforce
  • Lead the clinic team by setting up and monitoring Key Performance Indicators (KPIs), providing clarity of vision and strategic direction, inspiring commitment and enabling various formal (e.g. training) and informal (e.g. coaching, mentoring) development opportunities in order to build a high performance culture.
  • Employee duties are not limited only to the abovementioned Accountabilities; he/she may perform other duties as assigned.

Work Environment

  • Indoors : 80%
  • Outdoors : 20%
  • Working Days : 6 Working Days
  • Days off : 1 Day Off
  • Working Hours : 8 hours duty 1 hour break (flexible working hours as per the job need)

Job Requirement
**Education
- **Qualified Medical Doctor or Pharmacist.
**Experience
- **5years in Sales and Operations Management role.
**Computer Skills
- **MS Office
**Languages
- **English and Arabic (fluent speaking and writing)

  • Clinic Operation Department Manager

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Nahdi Full time

    Lead and provide overall direction for the assigned polyclinic crew by communicating, implementing and ensuring the execution of business strategy and plans, defining the operational practices and building a high performance culture in order to deliver polyclinic profitability, key sales targets, and customer satisfaction levels and deliver an increased...

  • Clinical Director

    2 months ago

    المملكة العربية السعودية, Saudi Arabia Via Medica Intl Full time

    **Via Medica International Healthcare** is looking for a **Clinical Director** to join our team for our upcoming project in **KSA.** **Qualifications**: - Must have a MOH License in KSA - Proven experience as clinical director or other managerial position - Experience in clinical supervision and program management **Responsibilities**: - Design and...

  • Senior Registrar

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Dita Consulting Full time

    **Responsibilities**: Abide by the Medical Staff Bylaws, Code of Medical Ethics, Rules and Regulations of the Medical Staff and those specific to the department. Provide the highest attainable standard of medical care for the patients for whom he/she is responsible complying with MSD Standardized Medical Staff By-Laws. Carryout full range of inpatient and...

  • Project Manager

    1 week ago

    المملكة العربية السعودية, Saudi Arabia IQVIA Full time

    **_Purpose of the Role_**_ _**: **Project Manager is a dedicated resource (this resource will have Clinical Background). This Project Manager will manage and oversee the assigned Project Executives, the implementation of the scope, and align on the same as a first point of contact and face to face interaction with the client**: **Principal...

  • Clinical Demand Specialist

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Thermo Fisher Scientific Full time

    **Summary of the job**: The Clinical Demand Specialist is a key player in advancing Clinical Demand efforts and increase awareness for PCT (Procalcitonin), PNS (Prenatal Screening), Kryptor Immunoassay analyser Assays and Thermo Fisher Scientific Speciality diagnostics group (SDG) products throughout** Saudi Arabia. **This crucial position strives to nurture...

  • Clinical Demand Specialist

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Thermo Fisher Scientific Full time

    **Work Schedule** Other **Environmental Conditions** Office **Summary of the job**: The Clinical Demand Specialist is a key player in advancing Clinical Demand efforts and increase awareness for PCT (Procalcitonin), PNS (Prenatal Screening), Kryptor Immunoassay analyser Assays and Thermo Fisher Scientific Speciality diagnostics group (SDG) products...

  • Field Clinical Specialist Tmtt

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Edwards Lifesciences Full time

    Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation. **Key Responsibilities**: - Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as...

  • Clinical Demand Specialist

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Thermo Fisher Scientific Full time

    Summary of the job:The Clinical Demand Specialist is a key player in advancing Clinical Demand efforts and increase awareness for PCT (Procalcitonin), PNS (Prenatal Screening), Kryptor Immunoassay analyser Assays and Thermo Fisher Scientific Speciality diagnostics group (SDG) products throughout Saudi Arabia. This crucial position strives to nurture the...

  • Laboratory Registrar

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Nahdi Full time

    Responsible for overall supervision administration of the laboratory maintain guide and safety of laboratory. **Accountabilities**: - Reviewing QC of all laboratory procedures done in the laboratory. - Follow up daily, weekly & monthly maintenance of all laboratory equipment and facilities. - Revision and signature laboratory tests, making comments and...

  • Clinical Sales Specialist

    7 days ago

    المملكة العربية السعودية, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical is recruiting for a **Clinical sales specialist** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson &...

  • IT Technical Support Specialist

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Nahdi Full time

    Plays a crucial role in enhancing patient care by providing on-site technical support to clinicians. This position involves ensuring the proper and effective use of clinical information systems and assisting with system navigation, troubleshooting, and patient monitoring issues. The specialist will collaborate with various leaders to plan, implement, and...

  • Clinical Informatics Specialist

    4 days ago

    المملكة العربية السعودية, Saudi Arabia RELX Full time

    The Clinical Informatics Specialist (CIS) is primarily responsible for successfully leading clients through the phases of the Elsevier Health Informatics Triple I (Installation, Integration, Implementation) Methodology for the Elsevier Clinical Decision Support Solutions: Elsevier Order Sets, our evidence based order set content and content management tool;...

  • Clinical Research Associate

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia CTI Clinical Trial Services, Inc Full time

    **Clinical Research Associate (level dependent on experience)** **Job Purpose/Summary** As a CRA you will be responsible for the successful conduct of clinical trials and serve as the main contact for the investigative site by representing CTI in a professional manner. **What You’ll Do** - Conduct evaluation, initiation, monitoring and close out...

  • Onsite Operations

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Bupa Arabia Full time

    As the Senior Executive of Onsite Care within Bupa Care Connect, his role entails regional leadership in delivering patient-centered services, clinical excellence, and operational governance across a network of CARE CONNECT’s Onsite Care and Center of Excellence hospitals, all while adhering to service level agreements and best practices in medical and...

  • Clinical Informatics Specialist

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Elsevier Full time

    The Clinical Informatics Specialist (CIS) is primarily responsible for successfully leading clients through the phases of the Elsevier Health Informatics Triple I (Installation, Integration, Implementation)Methodology for the Elsevier Clinical Decision Support Solutions: Elsevier Order Sets, our evidence based order set content and content management tool;...

  • Clinical Sales Specialist

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical is recruiting for a Clinical sales specialistCaring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson...

  • Onsite Operations

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Bupa Arabia Full time

    As the Senior Executive of Onsite Care within Bupa Care Connect, his role entails regional leadership in delivering patient-centered services, clinical excellence, and operational governance across a network of CARE CONNECT's Onsite Care and Center of Excellence hospitals, all while adhering to service level agreements and best practices in medical and...

  • Advanced Clinical Practitioner

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Via Medica Intl Full time

    Via Medica International Healthcare is looking for aAdvanced Clinical Practitioner to join our team for our upcoming project inKSA.Qualifications: MOH License in KSA Graduate of Bachelor's and Master's Degree in Nursing 5 years of proven experience as Advanced Clinical PractitionerResponsibilities: Assess, diagnose, plan, implement and evaluate...

  • Clinical Triager/streamer

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Via Medica Intl Full time

    Via Medica International Healthcare is looking for aClinical Triager/Streamer to join our team for our upcoming project inKSA.Qualifications:MOH License HolderBachelor's Degree in NursingTriage ExperienceResponsibilities: Efficiently manage the triage and streaming process for all referrals, ensuring appropriate and timely routing of patients to the...

  • Advanced Clinical Practitioner

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Via Medica Intl Full time

    **Via Medica International Healthcare** is looking for a **Advanced Clinical Practitioner **to join our team for our upcoming project in **KSA**. **Qualifications**: - MOH License in KSA - Graduate of Bachelor's and Master's Degree in Nursing - 5 years of proven experience as Advanced Clinical Practitioner **Responsibilities**: - Assess, diagnose, plan,...