Onsite Operations

2 weeks ago

المملكة العربية السعودية, Saudi Arabia Bupa Arabia Full time

As the Senior Executive of Onsite Care within Bupa Care Connect, his role entails regional leadership in delivering patient-centered services, clinical excellence, and operational governance across a network of CARE CONNECT's Onsite Care and Center of Excellence hospitals, all while adhering to service level agreements and best practices in medical and customer experience.

his commitment to top-tier medical care and a positive patient journey is paramount.

Key Accountabilities:
1- Patient-Centered Services;

  • Lead patientcentered Care Regionally for Hospital Services by ensuring improvement in the quality of patients' care and patients' experience
  • Lead in landing all Patient's centered Business strategic initiatives & Innovations to enhance the patient experience within Bupa Connected Care Hospitals
  • Ensure appropriate and effective treatment and care through a consistent, collaborative process with crossfunctional stakeholders, including the providers
  • Monitor function performance related patient experience, clinical outcomes, and operational efficiency and ensure that, the staff is dealing competently with patients
  • Ensure consistent reporting and owning in full all patient's experience outcomes
  • Foster a culture of empathy, compassion, and personalized care among hospital staff as well as the accountability, transparency, and continuous improvement within the regional hospitals.
  • Lead with Marketing and Facilities on Presence excellence Strategy to ensure that Bupa Connect Care is standing strong in market
2- Clinical Excellence and Medical Care;

  • Oversee the provision of highquality medical services and ensure adherence to clinical standards
  • Collaborate with Centre of Excellence team to monitor clinical outcomes and address any unfavorable results.
  • Implement evidencebased practices to improve patient care and outcomes.
  • Maintain strong relationships with medical staff at Hospitals and support their professional development.
  • Strive to build and maintain an exemplary reputation for medical outcomes, making us a preferred choice for patients seeking the highest quality care.
  • Lead the industry by setting benchmarks for clinical excellence, inspiring others in the healthcare sector to raise their standards and improve patient care.
3- Operational Governance and Excellence;

  • Lead a multidisciplinary team of healthcare medical and patient experience professionals Regionally
  • Develop and execute regional plans to achieve objectives in patientConnected care, Clinical Excellence, and Operational Governance.
  • Collaborate with Bupa Connect Care Streams to align hospital practices with the organization's overall goals.
  • Conduct regular assessments and audits to ensure compliance operational protocols and procedures within the hospitals.
  • Act as a liaison between the Bupa Connect care and Regional Hospitals leadership, providing updates, recommendations, and strategic insights.
  • Participate in recruitment, training, and development of Bupa Connect Care Staff in collaboration with HR.
  • Develop and implement robust customer experience strategies to ensure exceptional service quality.
  • Collaborate with hospital management to identify and address ad resolve operational failures promptly.
  • Oversee roles and responsibilities within and with the hospitals to improve efficiency using process Engineering, Lean's techniques, and improvement tools

Skills:

  • Healthcare Leadership with Proven experience in leadership roles within the healthcare industry.
  • Ability to lead and inspire a multidisciplinary team of healthcare professionals.
  • Strong decisionmaking skills and the ability to guide the organization's healthcare initiatives.
  • Proficiency in developing and executing strategic plans for healthcare facilities.
  • Strategic thinking to position the hospital for growth and success in the healthcare market.
  • Strong understanding of clinical practices and healthcare operations.
  • Ability to ensure that clinical decisions prioritize patient wellbeing and satisfaction.
  • Dedication to delivering patientcentered care and enhancing the patient experience.
  • Expertise in streamlining and optimizing operational processes to reduce costs and improve efficiency.
  • Datadriven decisionmaking to monitor and improve functional performance metrics.
  • Skill in forging strategic partnerships with healthcare providers to enhance service delivery and costeffectiveness.
  • Ability to foster a culture of employee engagement, professional growth, and accountability.
  • Promoting ongoing professional development for medical staff.
  • Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders.
  • The ability to convey complex medical information in an understandable manner.
  • Understanding of healthcare finance, budgeting, and financial management to ensure costeffectiveness.
  • Proficiency in leading and managing change in a healthcare environm

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