Account Manager Stc

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia NOKIA Full time

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The team you'll be part of


As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Cloud and Network Services (CNS) Global Business Centre (GBC) and Customer Experience team is seeking an Account Manager to provide in-depth Sales leadership and expertise to, develop and nurture CNS Solutions and Services

What you will learn and contribute to

As the CNS AM, you will:

  • Engage and build relationship with C and C-1 Level in our customer organizations
  • Strong background in fronting customer engagement in presales/delivery role. Deep understanding of customer's business challenges (not just technology challenges) and customer business both consumer and enterprise.
  • Strong ability to get hands on with customer workshops, develop content and lead the teams across functions in a customer engagement.
  • Be able to understand the financials of the business and be a true partner for market leader in driving Order Intake.
  • Have strong understanding of sCRM Forecast Category and Sales Phases and brutal in ensuring pipeline development is ongoing round the clock.
  • Have strong collaborative mindset and be able to partner with Market Services in all aspects of business.
  • Bring and maintain technical expertise in CNS CSP products and solutions and in Nokia endtoend solutions involving CNS CSP products.
  • Develop deep understanding of key technology trends (standards, industry events, etc.).
  • Establish trusting relationship with customers Clevel technical decision makers, to align on technology needs and roadmaps and identify crossselling/upselling opportunities for Nokia and CNS CSP.
  • Lead discussions on technical requirements and gaps with Product Managers and System Engineers to ensure customer commitments can be met, during presales engagements and to make sure products and services roadmap align with Market customers' longterm needs.
  • Lead technical discussions with other Nokia Business Groups and 3rd parties to provide adequate E2E solution to customers. Document endtoend architecture including Nokia and 3rd party products, associated interfaces and any adaptations needed, to guide the presales engagement and offers.
  • Support the wider sales team including sales in CX in complex technical discussions and solutions/architecture to present to customers.
  • Participate in periodic reviews with Product Managers and Global teams to align on Market technology trends.
  • Guide offer solution strategy (product and services) for complex crossdomain offers, working with domain presales specialists as required, and leading transfer of solution sold for deals to delivery teams.
  • Collaborate with the broader NOKIA and partners to design joint solutions and support joint sales engagements.
  • Collaborate with the broader NOKIA and partners to design joint solutions and support joint sales engagements.
  • Strictly adhere to the published NOKIA SELL & CNS processes.
  • Complete all administrative assignments comprehensively and ontime.
  • Represent NOKIA in a professional and an ethical manner.
  • Travel to customer meetings and related business activities can be up to 2 to 3 days a week in assigned territory.

Your skills and experience

You have:

  • CORE and IT background.
  • Minimum 5 years of work experience in sales & customer relationship management.
  • Detailed knowledge of products within Nokia's or equivalent software products (OSS, BSS, SDP, IoT, Cloud Core etc.).
  • Intimate technical knowledge of technical knowledge of telco networks (Fixed & Mobile, IMS, Cloud networks) and protocols.
  • Master level education in Electrical Engineering, Software Engineering, Computer Science or Telecommunications Engineering.
  • Excellent English verbal and written communication skills required.

It would be nice if you also had:

  • Ability to discuss detailed technical issues with customers and management.
  • Strong interpersonal capabilities and customer intimacy.
  • Creative 'out of the box' thinker.
  • Exceptional work ethic, the ability to work independently, selfmotivated, driven and a strong desire to succeed.

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, o

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