Head of Service Delivery Stc
2 weeks ago
About this Opportunity
As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.
You will
- Be accountable for the overall delivery of Digital Services
- Be accountable for the overall financial forecast accuracy specifically on NS and UM
- Improve Margins: Benchmark services (delivery and support) costing with engagements in the region and continue to optimize
- Be able to maintain and develop Customer Relationship at C-Level.
- Manage risks in delivery implementation and work for hand in hand with the Head of Project Management to secure intime and >=SDP3 Margins
- Be responsible for monitoring and reporting of programrelated trends, capability development and performance against project plans and budgets.
- Ensure project outcomes are achieved and project management capability is maintained across the program.
- Be responsible for overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
- Develop a positive & productive culture within the programs.
- Develop a longterm strategy and plan for the business
- Generate and seek out potential new opportunities.
- Drive operational performance, innovation, and continuous perfection.
To be successful in the role you must have
- 10+ years' experience within the Telco/Systems Integration Industry in driving IT and Network transformation programs or projects of high complexity.
- Proven experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement.
- Deep experience in leading teams in a multicultural environment.
- Demonstrated ability and experience in several of the following domains: BSS, Mobile Core, Packet Core, OSS, and Systems Integration.
- Experience advising multimillion dollar projects, growing profitability, driving cost efficiency, and building topline and bottomline growth.
- Proven experience in project portfolio governance
- Proven experience in working for a supplier towards major telecom operators.
Why join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone.
You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city:
Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: 730808
-
Service Creation Stc
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full timeWho You'll Work WithJoin the team transforming how Cisco works with providers and partners to build compelling managed services & as-a-service offerings.This role is key to supporting the Service Provider sales teams driving and developing the strategy, physical and virtual offers, outbound program creation for demand generation of product/solution/software...
-
Delivery Head
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia world-hire Full timeRole : Delivery Head - Saudi ArabiaExperience : 15 + yrs.Location : Riyadh (Saudi Arabia)Designation : Vice PresidentReporting : Delivery Head - MEARole Responsibility Program Manager, managing implementation of Transaction Banking and Payments Processing products Monitor and track multiple projects within a program Good domain knowledge in Transaction...
-
Order delivery captain
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ghadq Logistics Full timeGhadak Logistics Company announces its need to hire delivery captains for:Conditions for applicants:Valid residencyValid driving licenseNon-individual professionExperience in delivery applicationsHaving an AlAhli Bank or STC Pay accountAdvantages:Salary 2800 riyalscarpetrolMobile phone, SIM card and dataWorking inside Riyadh
-
Head of Programme Delivery
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia BAE Systems Full timeJob Title: Head of Programme DeliverySalary: CompetitiveLocation: Riyadh***JOB PURPOSEBAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and train RSAF personnel...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Help AG Full timeThe Service Delivery Manager provides governance, direction & assurance to customers and Help AG with respect to transition, onboarding of customers and delivery of Managed Security Services (MSS) and the associated deliverables, ensuring delivery to the appropriate standard and quality. The role will require professional communication, reporting and...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Business Solutions Full timeCompany DescriptionGulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Invenio Business Solutions Full timeinvenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.invenioLSI now has a...
-
Head of Shared Services
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Grantrow Middle East Full timeJob Title: Head of Shared ServicesLocation: Riyadh, Saudi ArabiaIndustry: Industrial ManufacturingJob Summary:Our client is looking for an accomplished Head of Shared Services to lead the support functions including Finance, HR, IT, Procurement, and Administration. This role will ensure these services operate seamlessly to support their manufacturing...
-
Tahaluf - Head of Logistics
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Informa Connect of Informa PLC Full timeTahaluf - Head of Logistics Full-timeCompany Descriptionis rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue. To scale at this pace...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Energy Jobline Full timeBuild an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...
-
Service Delivery Associate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cenomi Full timeWHO WE AREPowered by Cenomi Group, we are a new and independent venture, focused on building the leading lifestyle e-commerce platform in MENA. We're a tight-knit founding team with diverse experiences and backgrounds, but with a united passion for creating inspiring solutions for consumers and retailers.Join our mission to create a true omni-channel...
-
Solution Delivery Design Section Head
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia ITDS Business Consultants Full timeLooking to relocate? Join one of the biggest bank of Saudi ArabiaRiyadh-based opportunity with the possibility to work up to 20% remotely.As a Solution Delivery Design Section Head, you will be working for our client, a prominent financial institution in Saudi Arabia. This position requires a partial relocation to Saudi Arabia. You will become responsible...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems EG Full timeContinuously enhance and improve the Service Management Model Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews Ensuring...
-
IT Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emirates NBD Bank PJSC Full timeRiyadh, Saudi Arabia Posted 6 days ago Expires in 2 months We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including...
-
Services Delivery Executive
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full timeService Delivery ExecutiveWhy will you enjoy this new opportunity?The world is changing fast Corporations, governments, schools, hospitals are all feeling immense pressure to offer work from anywhere or buy from anywhere technology. The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you...
-
IT Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emirates NBD Full timeWe are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including retail banking and wealth management, corporate and institutional...
-
Services Delivery Executive
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia VMware Full timeService Delivery Executive - Remote OpportunityWhy will you enjoy this new opportunity?:The world is changing fast Corporations, governments, schools, hospitals are all feeling immense pressure to offer work from anywhere or buy from anywhere technology. The most advanced companies in the world turn to VMware to manage, grow, and transform their business....
-
Client Service Delivery Professional
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bank of America Full timeJob Title:Client Service Delivery ProfessionalCorporate Title:Assistant Vice PresidentLocation:Riyadh, Saudi ArabiaCompany Overview:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates,...
-
Account Manager Stc
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia NOKIA Full timeCome create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create...
-
Head of Cloud Software Services Customer Unit in
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ericsson Full timeAbout this opportunityThe role of "Head of Cloud Software Services" has the overall business responsibility for Cloud Software Services (Products and Services) in Saudi & Egypt and is expected to drive customer dialogues at VP and GM level, to add value to the customer Cloud Software Services Business, to grow Ericsson's Cloud Software Services footprint and...