Chief Concierge

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia FAIRMONT Full time

"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
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Job Description

A Chief Concierge, also known as a Head Concierge, is responsible for overseeing the concierge department of a hotel or resort. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.

Responsibilities:

  • Supervise and manage the concierge team, including hiring, training, and scheduling.
  • Set departmental goals and objectives.
  • Develop and implement policies and procedures.
  • Provide information and assistance to guests on a variety of topics, including local attractions, dining options, transportation, and events.
  • Make reservations for restaurants, shows, and other activities.
  • Arrange for special services, such as childcare, transportation, and translation services.
  • Resolve guest complaints and issues.
  • Maintain relationships with local businesses and vendors.
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