Chief Concierge

2 months ago

Riyadh, Saudi Arabia Sofitel Marrakech Full time



  • To constantly monitor guest service level, ensuring a maximum guest satisfaction.
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
  • To oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
  • To ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
  • To always ensure a proper coverage and supervision of the Concierge.
  • To be most of the time in the guest area to have a contact with the guests and to socialize, playing a Public Relations role.

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