System Service Representative

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia IBM Full time
Introduction


A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers.

With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise.

If you enjoy helping people with technical issue, you'll love your career at IBM.

Your Role and Responsibilities

  • Direct ownership of the client experience of IBM Technology.
  • Direct Support ownership for all issues pertaining ARAMCo's clusters
  • Actively identifies, develops escalation matrix with the client & IBM support to ensure minimum impact to the client
  • Supports customer escalations, best practice sharing, and answers all technical technical requirements.
  • Lead discussion with the client to understand client target
  • Help resolve program issues as they arise with senior leadership
  • Establish strong client relationships to expand the business
Required Technical and Professional Expertise

  • Strong proven experience & deep Knowledge of GPFS cluster and cluster admin, ESS/GPFS cluster with +1200 nodes.
  • Proven experience deep knowledge about IBM ESS (NSD, protocol, management & Client nodes).
  • ESS Administration skills and hands on ( Daily health checks, performance checks, performance tuning, configuration, DW and FW updates planning and execution ) according to IBM best practice.
  • IBM support structure knowledge
  • How to
  • IBM CSP case opening and handling of MEC's with IBM support structure.
  • Experienced with large HPC Data centers.
  • Linux skills.
  • Clear and effective business communications skills both written and verbal
  • Understanding in range of infrastructure technologies
  • Passion for the job, Positive Attitude, Positive Energy, entrepreneurial spirit and creativity
  • At least 2 years hand on experience working as system ADMIN for ESS, GPFS & Spectrum scale.
  • Technical knowledge experience
  • Driven and selfmotivated for a commitment to excellence in everything they do to the clients
  • Spectrum Storage, Virtualization and Control
Preferred Technical and Professional Expertise

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure.

IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues.

Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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