Job Opportunity for Saudi Nationals Only:

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Brixio Full time
Are you a skilled professional seeking a rewarding opportunity in the technology sector? Look no further.

Join the esteemed Gemalto Global Services team as an Operations and Support Engineer - Level 2, where you will play a pivotal role in tier II technical support for incidents, problems, and change management of hosted and managed solutions.


Responsibilities:

  • Collaborate within a team on rotational shifts, ensuring 24/7 coverage.
  • Provide technical support for Cloud, On-Premises, and Hybrid services.
  • Design and implement system changes.
  • Enhance internal tools to optimize service industrialization.
  • Offer technical guidance for new services and technical analyses.
  • Lead efforts to optimize service reliability, performance, and security.
  • Provide technical direction during highrisk changes affecting customer SLAs.
  • Facilitate product and technical knowledge rampup for Tier II Support team.
  • Contribute to defining production requirements and meeting contractual SLAs.
  • Manage performance metrics, analyze data, and optimize processes.
  • Engage in product and process improvement initiatives.
  • Assist in preparing and reviewing technical documentation.

Requirements:

  • Knowledge of WebLogic administration, ticketing tools, and monitoring tools such as OP5, ELK, Grafana, or Prometheus.
  • Experience managing production systems in Cloud or Hybrid-Cloud environments.
  • Familiarity with debugging methods and tools.
  • Understanding of Cloud technologies like Ansible, Dockers, Kubernetes, AWS, and Google Cloud.
  • Strong communication skills with internal and external stakeholders.
  • Fluent in English.
  • Analytical mindset, problemsolving skills, and ability to work collaboratively.
  • Bachelor's degree in Information Technology or related field.
  • 35 years of experience in IT support and operations.


If you are a proactive individual with a passion for technology and a desire to excel in a dynamic environment, we encourage you to apply.

Join our team and be part of shaping the future of technology solutions.

  • Note: This opportunity is exclusively available for Saudi Nationals_

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