Receptionist

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Air Products Full time

Job Description and Qualifications

NATURE AND SCOPEPRINCIPAL ACCOUNTABILITIES**- Greeting guests upon arrival and making them feel welcomed.

  • Administering checkins and checkouts.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Providing Accommodation Policies, rules, and regulation to guests.
  • Prepare and distribute Daily Occupancy report to the management.
  • Coordinate with Facilities Department regarding accommodation requirements for newly arriving Guests.
  • To ensure that all services and replenish all rooms they are allocated to Accommodation standards.
  • Inspect all rooms before allocating to guests and ensure the room is ready for the guest.
  • Ensure the overall maintenance and cleanliness of the accommodation is maintained by carrying out regular spot checks.
  • Ensure that the accommodation, gym & recreational rules are adhered to by all associates.
  • Maintain files on all apartments to include full apartment inventory, maintenance records and loss/damage reports.
  • Ensure that full housing inventories are checked prior to the departure of any associates
  • To be aware of the days business both in Room Occupancy and Special Requirements.
  • To issue keys, room lists, house assistant's checklists and cleaning schedules to housekeeping staff at the beginning of their shift and collect them at end of shift.
  • Ensure that Janitors trolleys are always kept clean and tidy; trolleys to be restocked to standard prior to going off duty.
  • Immediately report any theft from rooms and noting if door was opened/closed.
  • To ensure that any lost property is recorded correctly.
  • Rooms/items requiring maintenance to be reported immediately to maintenance team.
  • To report and where possible act on any incidents or accidents.
  • To deal with any occupant's complaints in a professional manner and to notify management of these.
  • To be familiar with and comply with all company policies regarding: Fire, Health & Safety & Security.
  • To perform any other duties as may be reasonably requested by management from time to time.

EDUCATION, SKILLS AND EXPERIENCE

  • Graduate or equivalent.
  • Certificate or diploma in hospitality is an advantage.
  • 3 to 5 Years Guest/customer relations experience, preferably in a hospitality environment.
  • Strong working knowledge of relevant computer software including MS Office
  • Administrative skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Previous experience of working in a service driven, customer focused environment
  • Ability to work well on own initiative as well as part of a team.
  • Motivated individual with strong work ethic.
  • Must be physically fit.
  • He must be reliable and able to work flexible hours that will include weekends and holidays.
  • Professional appearance and attitude.

Req No.

  • 41422BR

Employment Status

  • Fixed Term (agency)
  • Full Time

Organization

  • Middle East, Egypt & Turkey

Business Sector / Division

  • MEIET Operations

Region

  • Middle East, Egypt, Turkey (MEET)

Country

  • Saudi Arabia

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