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IE and Experience Research Manager
3 weeks ago
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- Exciting opportunity with a fast paced government sector entity
- One of the top 5 biggest projects in the Kingdom
A government sector authority, working to preserve and develop one of the most iconic landmark s of the Kingdom.
Job Description- Develop and lead the team to become the internal resource responsible for the quantification needs required to deliver on the business performance
- Build, assess and refine workflows to align all processes and procedures with the delivery of experience excellence
- Act as an internal SME related to performance improvement and operational optimisation for all parts of the organisation
- Lead all efforts to optimise the physical environment for experience improvement opportunities
- Assist in reviewing workforce management and labour optimisation in relation to experience delivery
- Reflect performance related to experience to all line leaders and senior executives and reports on accountability
- Act as the key interface with the other internal functions, specifically to integrate guest experience with talent development as well as business performance
- Should be a business driver, able to drive operational business performance with the help of detailed insights
- Should be able to articulate data into effective results across all functions of the organisation
- Understands the needs of a physical environment and suggests process improvements based on researched findings
- Is able to effectively optimize business revenue, profitability, margin improvements and business operations
- Can lead change management for the wider business and team and liaise with different functions to enhance business experience
- Opportunity to be part of a mega project, building their business experience function from scratch
AED25,000 - AED30,000 per month (AED300,000 - AED360,000 per year)
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Michael Page International (UAE) Limited, Registration No. 0207 a DIFC registered company. Al Fattan Currency House Tower -1. Dubai International Financial Centre (DIFC)., Office No. 202, Dubai,
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