Microsoft Office Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

Scope:

  • Oversee, track, and update large complex projects, including the process flows, critical path, business rules, data models, business requirements, performance indicators/ business intelligence, etc.
  • Provide support to the project team and Ministry partners to complete and manage all required aspects of the project including documentation.
  • Work with project team to ensure successful delivery for the Public Safety Radio Network (PSRN) project.

Deliverables:

  • Supports the Deployment team, and the larger branch, by conducting business analysis; developing use case modeling; conceptual and logical data modeling; business rules definition and non-functional requirements definitions for assigned projects.
  • Develops process flows and guides, documents roles and responsibilities for multiple streams.
  • Tracks and documents data from project information (i.e. user equipment, service readiness) using multiple business intelligence tools (Visio, Excel, PowerBI, etc.).
  • Develops dashboards/ reports/ scorecards (etc.) to support project reporting and conducts analysis in order to provide insight to various audience levels; including regular input and updates to the Project Managers, project Sponsors, Executive Sponsors, and Agency or Partner levels.
  • Leads and conducts business analysis in order to assess and develop process flows, roles and responsibilities and system inputs in such a way that technology solutions can be determined, or business processes can be developed/ optimized, etc.
  • Develops strategies, business cases and cost-benefit frameworks, conducting feasibility studies for business I&IT initiatives.
  • Develops performance measures for business analysis and presents to a diverse group of stakeholders.
  • Hosts project meetings/ working sessions with teams, managers, and stakeholders.
  • Provides feedback, advice, project updates and encouragement to team members.
  • Manages deadlines and pushes the team to ensure timeliness.
  • Supports the PSRN Program by proactively identifying, communicating, and managing multi-faceted client-facing risks and issues to deliver a superior customer service experience and to support efficient and effective project delivery.
  • Interacts directly with ministry clients, business partners, and project team members to develop and maintain strong ongoing relationships, always looking for opportunities to improve client satisfaction.
  • Creating or supporting the development/ updating of project artifacts, associated documentation, Briefing Notes, Change Requests, Contracts, Request for Bid (RFBs), etc.
  • Mentoring junior staff.


Requirements

Mandatory Requirements:

  • At least 7 years of experience in business analysis.
  • At least 3 years of demonstrated experience involved with large scale public safety radio, telecommunication infrastructure projects, or it projects.
  • All roles procured are required to be cleared through the contractor security clearance process of the ops.

Skills and knowledge:

  • In-depth knowledge of, and direct experience applying, advanced business analysis tools, techniques, and methodologies to large-scale, complex, high-value projects.
  • Leadership aptitude: able to operate tactically and strategically, building relationships within the team and with key stakeholders.
  • Excellent communication and organizational skills.
  • Problem solver: ability to quickly identify and analyze risks, issues, and problems, develop mitigation options and make appropriate recommendations for resolution.
  • Experience facilitating effective meetings; creating and maintaining associated documents including minutes, action items, raci charts, risk logs, critical path, etc.
  • Superior consultation, negotiation, and relationship management skills; able to create a positive team environment.
  • Proficiency in creating and managing business intelligence documents using standard productivity and collaborative tools - ms project, visio, excel, sharepoint, powerbi, etc. - developing/ assessing process flows, and establishing/ reviewing/ updating key performance indicators (kpis).
  • Strong presentation, data visualization, reporting writing skills; can clearly and succinctly identify an issue/ opportunity, linkages, alternate approaches, and rationale to generate stakeholder buy-in.


Benefits

Mandatory Requirements: At least 7 years of experience in business analysis. At least 3 years of demonstrated experience involved with large scale public safety radio, telecommunication infrastructure projects, or it projects. All roles procured are required to be cleared through the contractor security clearance process of the ops. Skills and knowledge: In-depth knowledge of, and direct experience applying, advanced business analysis tools, techniques, and methodologies to large-scale, complex, high-value projects. Leadership aptitude: able to operate tactically and strategically, building relationships within the team and with key stakeholders. Excellent communication and organizational skills. Problem solver: ability to quickly identify and analyze risks, issues, and problems, develop mitigation options and make appropriate recommendations for resolution. Experience facilitating effective meetings; creating and maintaining associated documents including minutes, action items, raci charts, risk logs, critical path, etc. Superior consultation, negotiation, and relationship management skills; able to create a positive team environment. Proficiency in creating and managing business intelligence documents using standard productivity and collaborative tools - ms project, visio, excel, sharepoint, powerbi, etc. - developing/ assessing process flows, and establishing/ reviewing/ updating key performance indicators (kpis). Strong presentation, data visualization, reporting writing skills; can clearly and succinctly identify an issue/ opportunity, linkages, alternate approaches, and rationale to generate stakeholder buy-in.

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