Technical support manager
2 weeks ago
Tasks
Build, configure, deploy and support IBM middleware products including but not limited to: Web Sphere Application Server Network Deploy, IBM HTTP Server, IBM Business Process Manager, Web Sphere Transformation Extender, IBM Collaborative Lifecycle Management, IBM MQSeries, and IBM Integration Bus
Provide experienced support and consultation for all of the following custom-developed software families TPIN METS (built on IBM Web Sphere & BPM, Informatica Active VOS, HHS Audit, HHS Content, HHS Notify) and IBM Curam for Client
Implement and support highly available, recoverable, and secure systems using F5 load balancer technologies
Create and use automated deployment scripts for WAS, BPM, IIB, and WTX applications using Jenkins & Ansible
Support and build integration between business program software and enterprise IAM security solutions
Respond to break/fix issues, troubleshoot and resolve server hardware and Operating System issues and make recommendations for corrective action
Monitor supported systems directly and procedurally
Deploy code updates to middleware and in-house software packages to support testing and release schedules
Apply required fix-packs to the WAS, HTTP, BPM, & IIB servers
Maintain consistent architectural topologies in all application environments while integrating application changes and infrastructure improvements
Provide other middleware-related functions to support the METS and dependent applications and subsystems
Create technical architectural design documents
Provide updates as required for MNIT, MN sure and Client leadership
Manage small to medium level projects
Provide knowledge transfer
Minimum Qualifications:
5 years experience installing, maintaining, and operating Informatica Active VOS
5 years experience installing, maintaining, and operating IBM Business Process Manager-BPM family of software (other titles in series: Business Automation Workflow or BAW; Web Sphere Process Server or WPS)
5 years experience installing, maintaining, and operating IBM Integration Bus-IIB family of software (other titles in series: IBM App Connect Enterprise or ACE; Web Sphere Message Broker)
5 years experience working with healthcare program packages: HHS Integration Software (HHS Content, HHS Notify, & HHS Audit. (All titles also previously released under Engage Point branding.)
4 years experience working with F5 Big-IP solutions for load balancing and web service security management
Desired Skills:
Computer Science or Information Technology degree
8 years experience providing analysis, architectural design, and/or implementation of:
Web Sphere Application Server Network Deploy topologies
IBM messaging software
IBM business process software
IBM service bus software
7 years experience with Linux OS administration, operation, and scripting
6 years experience working with IBM Middleware hosted systems integrated with Oracle Identity and Access Management solutions
6 years experience working with IBM Curam
3 years experience supporting, maintaining, and operating change management software IBM CLM
Active VOS and IIB and F5 Big-IP and HHS and Curam
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