Business Continuity Management Consultant, Permanent contract

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam Alegri GmbH Full time

Buscamos incorporar un Incident and problem Manager, para dar servicio a un gran cliente nuestro.

Funciones:

-Responsable de la gobernanza y ejecución de los procesos de gestión de incidentes y problemas.
-Dirigir los debriefs de los incidentes dentro de los SLA acordados, trabajando con los equipos funcionales para garantizar que se comprenden el propietario del problema.
- Garantizar la representación en las convocatorias de revisión del servicio en relación con todos los incidentes, incluido que los informes posteriores al incidente se completen y sean precisos. que los informes posteriores al incidente se completen y sean precisos.
- Responsable de la gobernanza y ejecución del proceso de Gestión de Problemas. Dirigir las llamadas de revisión cuando sea necesario y proporcionar actualizaciones periódicas.
- Responsable de examinar los informes posteriores al incidente a lo largo del ciclo de vida de la gestión de problemas.
- Garantizar que el RCA (Análisis de Causa Raíz) se ha completado en su totalidad y que se han para garantizar que no vuelva a producirse el mismo problema.
- Supervisar y mejorar la gobernanza y la ejecución del proceso ITIL de incidentes y problemas en todo el sector.
- Contribuir a las revisiones del servicio, incluyendo lo siguiente: o Comprender los KPI de incidentes y problemas KPI, identificando tendencias y oportunidades de mejora.
- Proporcionar revisiones de gestión de problemas, específicamente contra problemas P1 / P2 MIM iniciados en todo el sector.
- Supervisar y garantizar que se cumplen los requisitos de cumplimiento de los controles de TI y que se corrigen los riesgos de los procesos de incidentes y problemas (ITIL).
de incidentes y problemas (ITIL).
- Cumplimiento de los SLA y OLA dictados por las diferentes normas, procesos y políticas.
- Fuertes habilidades de comunicación tanto en español como en inglés.

Buscamos incorporar un IT Service Manager, con al menos 5 años de experiencia en conocimientos solidos y practica en adopción de procesos ITIL. (Gestión de Incidentes, Problemas, Cambios, Configuración y Servicios).

Buscamos una persona con los siguientes conocimientos:

Acostumbrado a tratar con contratos, Master Service Agreements (MSA) y Statements of Service (SoS).

Capacidad para establecer y supervisar SLA y KPI para servicios de TI.

Resolución de problemas y orientación al cliente.

Excelentes habilidades de comunicación (inglés y español).

Reporting a la Alta Dirección.

-Acostumbrado a interactuar con terceras partes tanto locales como internacionales, vendedores, proveedores, etc.

experiencia en:

Realizar el seguimiento de los temas relacionados con ITSM.

Para dar servicio a un gran cliente nuestro internacional, buscamos incorporar un consultor Devops, con la siguiente experiencia:

Conocimiento experto de todos los aspectos de la plataforma Azure DevOps
- Muy buen conocimiento de PowerShell
- Conocimiento experto de build and release pipelines
- Muy buen conocimiento y experiencia siguiendo prácticas de
e integración continua (CI/CD)
- Inglés fluido escrito y hablado a nivel profesional

Funciones:
- Responsable de crear pipelines de repositorios cruzados en Azure DevOps para
desplegar aplicaciones propias y de terceros en la plataforma Z-Horizon.
- Construir herramientas de automatización personalizadas para ayudar a construir y desplegar.
- Crear una herramienta de comprobación de soluciones personalizada para comprobar si las aplicaciones de terceros cumplen los criterios de gobernanza de Z-Horizon.
criterios de gobernanza de Z-Horizon.
- Incluye herramientas de pruebas automatizadas como Playwright para comprobar la calidad de las aplicaciones de terceros.
aplicaciones de terceros.
- Trabajar con desarrolladores y otros ingenieros para crear y mantener la infraestructura ALM
infraestructura
- Impulsar la innovación técnica y la eficiencia en las operaciones de infraestructura mediante
automatización y orquestación
- Trabaja en metodología Agile (ciclos Scrum/Sprint) utilizando por ejemplo Azure
Juntas DevOps.

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