Customer Service Representative

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Drovox Full time
Job description

A Customer Service Specialist is the first point of contact for any customer who has a question or an issue

with a product or service the company sells. They have many responsibilities like answering inbound phone

calls, addressing customers' questions about products and services, and processing payments or returns.

Responsibilities:

  • Drive a seamless customer experience that creates positive sentiment for the brand
  • Develop indepth knowledge of our offerings and provide informative support and tailored recommendations to customers
  • Maintain accurate records of customer interactions and steps taken to resolve issues
  • Manage customer conversations across all our support channels (instore, online, and via phone)
  • Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
  • Proactively take steps to enhance the customer experience
  • Share relevant customer feedback to help us improve our offerings
  • Evaluate our customer support processes, devise improvements, measure results, and iterate
  • Report on key customer service metrics and identify noteworthy trends
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution

  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Skills and Requirements:
  • Strong written and verbal communication skills
  • Friendly and empathetic demeanor
  • Exceptional problemsolving ability, backed by good judgment
  • Ability to respond to customer questions using social media
  • Ability to collaborate across departments and teams

Pay:
From ریال5,000.00 per month

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