Bg Delivery Manager

2 weeks ago

المملكة العربية السعودية, Saudi Arabia NOKIA Full time

Family Description
Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies.

Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope.

Covers management of risks that affect the delivery of project outcomes.

Subfamily Description
Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation.

Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources.

Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

  • The BG Delivery Manager is in charge of the delivery process within his/her BG for all aspects related to contracts execution (including HW, SW and Services) on assigned scope with large business volume and/or high complexity and/or geographical distribution.
  • Responsible for Nokia project Delivery in the BG for all aspects related to contracts execution (including HW, SW and Services) in the assigned scope (singleBG and multiBG projects), also responsible for multiBG project Delivery when acting as Lead BG. Primary contact within Nokia for BG specific planning and execution, BG resource allocation, BG prioritization and BG escalation topics for all phases of Execute process. Anticipates BG and Delivery risks and evaluates related financial and Customer satisfaction impacts. Looks for new opportunities to expand and renew BG contracts with the Customer. Supports One Customer Delivery Manager about BG delivery and acts as main interface between One Customer Delivery Manager and BG organization, providing transparency on project execution, forecasts, costs, resourcing, schedules etc. Aligns and communicates BG deliveries with One Customer Delivery Manager on a regular basis to monitor projects status risks and potential issues that may impact the Customer/CT/CBT according to established BG project Governance.
  • Operational Customer Interface for BG project execution in monoBG and multiBG customer contracts. Manages Customer relationship and Customer satisfaction (OESi/OES) for assigned BG scope in services, delivery and performance areas.
  • Responsible for BG financials and responsible for aggregating multiBG project financials if he/she is in the Lead BG. Accountable for Project financials covering revenue, sales margin, cost and cash collection (HW, SW and Services) for BG in CT/CBT deliveries. Responsible for aggregating multiBG Project financials, if he/she is in the Lead BG.
  • Responsible for BG performance and project execution governance. Leads BG delivery reviews and related governance. Accountable for BG E2E planning, and operational performance. Approves project handover from CO. In the xBG portfolio Governance context, BG Delivery Manager is expected to regularly align with One CDM on project related issues and updates, ensuring project transparency, making use of the established BG Governance processes. Responsible for BG projects execution financial and operational KPIs. Drives for continuous efficiency improvement in terms of cost adherence and cash flow to optimize BG projects operational performance.
  • Managing delivery resourcing in his/her BG
  • Acts as escalation point in the BG. Ensures services execution comply with quality and health/safety requirements. Ensures efficient claim management in BG delivery.
  • Ensures BG contract execution is based on Nokia Project Management methodology and applicable BG guidelines and processes.

Impact
Impact is short to medium term and influences business unit results and/or customer relationships. Accountable for setting function/program goals, managing cost performance and ensuring achievement through people and processes. Decisions and actions will normally impact business, program, project, function. Predominant authority for development of new products, processes, standards or operational plans based upon business strategy.

Scope & Contribution

Innovation
High degree of independence within agreed policies, targets and budgets. Problem solving generally requires research and creative thought. Develops and applies new, innovative approaches to complex or infrequently occurring problems. Formulates operational guidelines. Ensures immediate working environment encourages innovation.
Stretches beyond comfort zone to support a variety of senior roles and deliver business value in changing business environments.

Communication
Operates mostly at the senior level of

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