Delivery Manager
2 weeks ago
***:
A delivery manager leads a team that manages the delivery of products and services to the customers and ensures they receive a superior customer experience. They do this by ensuring that service delivery and service support delivery are on time and delivered to the client effectively.
Delivery managers maintain a meaningful relationship with the third parties and end-users. Their role encompasses both technical and administrative aspects.
**DUTIES AND RESPONSIBITIES**
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Ensure on-time delivery of all orders.
- Ensure quality compliance in product and service delivery.
- Lead review meetings regularly.
- Monitor and schedule employees' activities daily.
- Manage risks & track orders.
- Conduct inventory reconciliation regularly.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and search for new aggregators or third-party services
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Control operational costs and identify measures to cut costs.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
**REQUIRED SKILLS AND ABILITIES**
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers.
- Familiarity with restaurant management software, delivery apps and POS.
- Strong leadership, motivational and people skills
- Acute financial management skills
**EDUCATION AND EXPERINCE**
- 6-8 years of delivery or restaurant management experience required.
- BA Business Administration or hospitality certificate is a must.
**Salary**: ﷼8,000.00 - ﷼10,000.00 per month
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