Senior Advisor, Services Project|Program Management

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full time

Senior Project Manager, Professional Services (Saudi National)

It takes something special to drive the development and implementation of exciting products and services. That's a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly sophisticated, risk projects - from design to delivery.

Join us to do the best work of your career and make a profound social impact as a Senior Project Manager, Professional Services on our Services Project/Program Management Team in Riyadh, Saudi Arabia.

What you'll achieve
As a Senior Project Manager, you will supervise the entire project life cycle from initiation to completion to maintain customer fulfillment, mediating between internal team members and external parties while ensuring the project delivery is completed in the most efficient way.

You will:

  • Deliver complex, high-risk projects, prepare detailed project plan, coordinates project activities and deliver against the statements of work (SOW). Prepares, maintains and submits clear and concise activity progress reports and time recording/management reports to customers, management and sales
  • Ensures system-based project closure, controls financial compliance and provides input for weekly revenue forecast, and ultimately driving customer satisfaction in order to achieve exceptional customer experience
  • Ensure management awareness of potential issues or customer escalations and be the single point of contact during the project for all aspects of the engagement, ensuring transparency by regularly communicating project status to the project team and customer
  • Secure quality assurance, delivering projects to scope, budget and timeline as agreed with the customer. Build strong, dynamic relationships through communications with customers, management, sales and delivery personnel
  • Articulate the full value of Dell Solutions and Dell Services business benefits to customers, identifying future business opportunities. Guide the team during the project lifecycle and provide direction to project workstreams

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

  • 6 to 8 years of professional experience
  • Proven ability to work both independently and within a team environment
  • Strong technical aptitude, with proficiency and knowledge of hardware, software and operating systems environments
  • Self-motivated with strong ownership and accountability
  • Refined customer service, communication, problem solving, negotiating, planning and organizational skills

Desirable Requirements

  • Bachelors degree
  • Recognized project management certification

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 08 May 24

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R244491

Dell's Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.


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