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Senior Advisor, Account Services Management
2 weeks ago
Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Account Services Management on our Account Services Management Team in
Riyadh, Saudi Arabia
What you'll achieve
As a
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Senior Advisor, Account Services Management, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to customer needs while driving continuous improvement and developing monthly business reviews.
You will:
- Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met
- Compile, analyze and report statistical data and trends relating to servicelevel compliance and operational effectiveness
- Present operational and servicelevel reports and explain servicelevel support available to all partners
- Facilitate effective communication and coordination of problemsolving efforts between support teams, account teams, field service personnel and customers
- Supervise and guide less experienced team members, as well as train and mentor functional teams to understand and follow process guidelines
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:
Essential Requirements
- 4 to 7 years of relevant experience delivering successful complex IT services across a range of sectors
- Demonstrated ability to work in a fastpaced matrix organization directing diverse teams through multiple programs to completion
- Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations
- Strong data driven and problemsolving skills and a passion to learn and master new concepts quickly and independently
- Outstanding communication skills and the ability to positively influence all stakeholders
Desirable Requirements
- Bachelor's degree
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do.
If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.
Application closing date: 27th October 2023
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job ID:
R225500
Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.
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