Servicenow System Administrator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia IP Centric Systems Full time
We are looking for a skilled ServiceNow System Administrator responsible for the following tasks:

1. System management, maintenance, and solving problems and malfunctions
:

  • Complete system management in all environments (experimental and production).
  • Ensure the availability of parent company support.
  • Performing regular maintenance of the system.
  • Ensure high availability of the system.
  • Solve any problem that appears in the system.
  • Returning the system to its normal state before the problem appears. Ensuring the availability of backup copies of the system.
  • Analyzing problems and their causes.

2. Implementing system requirements and modifications

  • Implementing any requirements on the existing services in the system and ensuring their quality and effectiveness (endtoend process).
  • Incident & Service Request Management


 Problem Management Process
  • Change Management process.
  • Knowledge Management
  • Asset & Service Configuration Management process
  • Service Catalog Management
  • Configuration Management
  • Service Level Management process.
  • Service Reporting process.
  • Modifications and improvements to any requirements of the system in general According to requirements.
  • Modifications, and improvements to Forms or Templates
  • Modifications and improvements to procedures and templates.
  • Interfaces and user experience
  • Build templates for reports as needed
  • Preparing alerts and messages as required and b
  • Make the required updates

3. Interconnections and APIs

  • Azure Active Directory
  • Connect the system with
  • Connecting the system with other systems

4. Improvements to procedures and processes

  • Conduct periodic evaluation and improvements to the system
  • All the below related to ServiceNow system.
  • In alignment with ITIL providing recommendations and assistance to improve
- procedures and processes in accordance with ITIL Framework
  • The path's strategic objectives
  • ITSM Responsibilities and Roles (SLAs) and Service Level Agreements (KPIs)
  • Improvements to KPIs
  • Complete and groups
  • Implementing and implementing recommendations on the system

5. Configuration and testing

  • Conduct the necessary configuration, tests, and user experience tests on the test environment.

6. Delivery

  • Startup and maintenance of the production environment
  • Handing over all systems and documents

7. Training and knowledge transfer

  • Training the specialized team on any new changes in the system.
  • Providing the necessary brochures and materials to transfer knowledge to the relevant team.

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