Event Operation Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc. Full time
Job Number
Job Category Event Management
Location Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations


• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.


• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.


• Adheres to all standards, policies, and procedures.


• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.


• Manages group room blocks and meeting space for average to large-sized assigned groups.


• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.


• Uses his/her judgment to integrate current trends in event management and event design.


• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).


• Participates in customer site inspections and assists with the sales process as necessary.


• Performs other duties as assigned to meet business needs.


• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

Ensuring and Providing Exceptional Customer Service


• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.


• Empowers employees to provide excellent customer service.


• Sets a positive example for guest relations.


• Coordinates and communicates event details both verbally and in writing to the customer and property operations.


• Makes presence known to customer at all times during this process.


• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.


• Follows up with customer post-event.


• Responds to and handles guest problems and complaints.


• Uses personal judgment and expertise to enhance the customer experience.


• Stays available to solve problems and/or suggest alternatives to previous arrangements.


• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


• Interacts with guests to obtain feedback on product quality and service levels.


• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams


• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.


• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.


• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function


• Assists in the sales process and revenue forecasting for customer groups.


• Up-sells products and services throughout the event process.


• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities


• Reviews comment cards and guest satisfaction results with employees.


• Observes service behaviors of employees and provides feedback to individuals and/or managers.


• Assists in the development and implementation of corrective action plans.


• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.


• Works with the property staff and customers to address operational challenges associated with his/her group.


• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

#J-18808-Ljbffr

  • Event Operation Manager

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Event ManagementLocation Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level...

  • Event Operation Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Precision Hire Solution Full time

    Job Number Job Category Event Management Location Riyadh Marriott Hotel 8333 King Saud Road Riyadh Saudi Arabia Saudi Arabia VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type Management JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent...

  • Event Operations Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job youre looking for, is Saudis #1 private event ticketing and experience booking platforms in terms of technology, features,...

  • Events Operation Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Asterix Communications Full time

    About The Job Events Operation Specialist (Onsite) Do you want to love what you do at work Do you want to make a difference, an impact, transform peoples lives Do you want to work with a team that believes in disrupting the normal, boring, and averageIf yes, then this is the job youre looking for. Hala Yalla is Saudis #1 private event ticketing and...

  • Event Ticketing Operations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia webook We're All About Fun Full time

    About the job Event Ticketing Operations ManagerDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job youre looking for. Hala Yalla is the Arab region's #1 private event ticketing...

  • Events Operation Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    About the job Events Operation Specialist (Onsite)Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for , is Saudis #1 private event ticketing and experience...

  • Events Operation Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia webook Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?Were looking for Events Operation Specialist (Onsite)Responsibilities: Support the client, event managers, inhouse designers and other 3rd party vendors...

  • Event Manager

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tools and Solutions Full time

    Job SummaryPlan event from start to finish according to requirements, target audience and objectives Come up with suggestions to enhance the event's success Prepare budgets and ensure adherence Source and negotiate with vendors and suppliers Coordinate all operations Lead promotional activities for the event Approve all aspects before the day of the event...

  • Events Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE-PRO (شركة عناية المحترفة) Full time

    Competitors Study and Market Analysis.Business Development and Generating new leads.Marketing, Communicating & Follow Up with new leads for expanding the Events Management services.Meeting and Making Presentation to Potential Customers.Submitting proposals, Negotiating and Signing new Contracts.Overseeing the implementation and operations of Events...

  • Events Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 1Recruit International Full time

    • Exhibition, Events & Marketing Services Company• Location: Riyadh, Saudi Arabia• Excellent Salary PackageOur client, an established Events & Marketing Company, currently seeks an Events Manager for their international operations in Saudi Arabia. With links and support of an international major holding group, this exciting opportunity will be...

  • Sales and Marketing

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Event Organiser Full time

    Sales & Marketing Executive Event Coordinator Operation Assistantwhat are we looking for... 2+ years of experience in Event Management Good Communication Skills in English and Arabic will be an added Advantage Basic IT knowledge & Presentation skills and PR skillsEducation: Middle (preferred)

  • Country Operations Manager MFd Event Agency

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Working at EggWorking at Egg isnt just a job. Its about making compelling and inspiring experiences for our clients and their audiences.We work hard to create the magic. But we know how to have fun too. And it beats being just another cog in a faceless machine.Bring your authentic selfResponsibilities:Launching our new office in KSA and developing the team...

  • Berry Farm Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Farm Manager SA Full time

    Riyadh Area - Saudi Arabia: Our client is looking for an experienced Berry Farm Manager to join the team.MINIMUM REQUIREMENTS Bachelor's degree in Horticulture or related Agricultural field Minimum of 10 years in Horticulture / Agriculture industry experience Direct Experience in Strawberry hydroponic growing (5+ years). Direct Experience in growing in...

  • strawberry farm manager – fm1803

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Farm Manager SA Full time

    Riyadh Area – Saudi Arabia: Our client is looking for an experienced Strawberry Farm Manager to join the team.The successful candidate will be responsible responsible and accountable for directing, managing, and overseeing all the growing and production activities in the greenhouses.Only candidates with the relevant experience will be considered.MINIMUM...

  • Events Operations Executive Based in Riyadh Ksa

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DLMC Full time

    Events Operations Executive based in Riyadh.With salary range to SAR 10000 up to SAR 20000 monthly.Must have experience in events management and marketing communications.Must know how to manage marketing campaigns.Salary: ریال10, ریال20,000.00 per monthApplication Question(s): Which country are you from? How many years is your experience in Events...

  • Event Booking Center Manager

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Event Management Location Riyadh Airport Marriott Hotel, Airport Road, Riyadh, Saudi Arabia Schedule Full-Time Located Remotely? No Relocation? No Position Type Management Additional Information: This Marriott Hotel is managed by Dur Hospitality Company SJSC, an independent franchisee. If you secure a role here, you'll be part of Dur...

  • Event Booking Center Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Event Management Location Riyadh Airport Marriott Hotel, Airport Road, Riyadh, Saudi Arabia Schedule Full-Time Located Remotely? No Relocation? No Position Type Management Additional Information: This Marriott Hotel is managed by Dur Hospitality Company SJSC, an independent franchisee. If you secure a role here, you'll be part of Dur...

  • Event Booking Center Manager

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Event Management Location Riyadh Airport Marriott Hotel, Airport Road, Riyadh, Saudi Arabia Schedule Full-Time Located Remotely? No Relocation? No Position Type Management Additional Information: This Marriott Hotel is managed by Dur Hospitality Company SJSC, an independent franchisee. If you secure a role here, you'll be part of Dur...

  • Specialist – Event Management

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Leoron Full time

    Specialist – Event Management & Translation - Riyadh, KSA LEORON Press Service Jobs May 7, 2024 Please send us your CV Name * Surname * Date of Birth Phone Select Country City / State Email Address * Upload Your CV (PDF) Report To Managing Director - KSA Office Riyadh, KSA Working Hours Sunday – Thursday / 08:00 – 16:30 Job Purpose ...

  • Operations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Global Blockchain Show Full time

    Event Planning and Logistics:Collaborate with the event marketing and production teams to understand event objectives, requirements, and desired outcomes.Develop comprehensive event operational plans, including timelines, staffing, vendor coordination, equipment setup, and facility management.Source and manage vendors, negotiate contracts, and ensure timely...