Event Operation Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Precision Hire Solution Full time
Job Number
Job Category Event Management
Location Riyadh Marriott Hotel 8333 King Saud Road Riyadh Saudi Arabia Saudi Arabia VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout preevent event and postevent phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; experienced (1 2 years of experience) in the event management or related professional area.

OR

  • 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

  • Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracy.
  • Greets customer during the event phase and handsoff to the Event Operations team for the execution of details.
  • Adheres to all standards policies and procedures.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Manages group room blocks and meeting space for average to largesized assigned groups.
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Uses his/her judgment to integrate current trends in event management and event design.
  • Acts as liaison between field salesperson and customer throughout the event process (preevent event postevent).
  • Participates in customer site inspections and assists with the sales process as necessary.
  • Performs other duties as assigned to meet business needs.
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experience.

Ensuring and Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Empowers employees to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Makes presence known to customer at all times during this process.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Follows up with customer postevent.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

  • Conducts formal pre and postevent meetings as required to review/communicate group needs and feedback.
  • Leads formal preevent and postevent meetings for average to largesized assigned groups.
  • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting block review etc).

Supporting and Coordinating with the Sales and Marketing Function

  • Assists in the sales process and revenue forecasting for customer groups.
  • Upsells products and services throughout the event process.
  • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

  • Reviews comment cards and guest satisfaction results with employees.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Assists in the development and implementation of corrective action plans.
  • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
  • Works with the property staff and customers to address operational challenges associated with his/her group.
  • Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the ohsofamiliar all around the globe. As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forwardthinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you. JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brands namesake and company founder J.Willard Marriott. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy true camaraderie with a diverse group of coworkers. JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic wellbeing. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you. This job has been sourced from an external job board.
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