Ms Program Manager

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Ericsson Full time

About this opportunity
Managed Services is one of the strategic growth areas for Ericsson. The MS Program manager is responsible for leading & handling Programs in the Market Area Middle East and Africa.

At the high level The MMEA MS BO TAT activities can be divided into 3 major areas:

  • CFR role for the new customer/business
  • Transition Program Management
  • Transformation Program Management
This role requires traveling, including traveling to hardship countries throughout MMEA.

You will

  • Contribute to business Transition and Transformation solutions to grow Ericsson MS business and keep it competitive.
  • Quality Assuring the Transition and Transformation project being implemented by participating in Steering committees, conducting Tollgate Reviews and Assessments, and by proactive mentoring.
  • Ensuring that the Transition and Transformation project employs Best Practice Organizational Change techniques in line with local country employment legislation and practices
  • Participating in customer meetings from time to time and presentations to demonstrate Ericsson's standard process Transition & Transformation
  • Ensuring Best Practice knowledge management by sharing templates, and project documents, and conducting training workshops.
  • Ensure financial and project delivery in control
  • Manage stakeholder relationships, and propagate the use of the Business Transformation/ transition team
  • Handle partner concerns
  • Strong Thought Capability to deliver our value argumentation to customers.
  • See opportunities for improvements in the way we work
  • Strengthen the delivery methodology
  • Lead, empower, counsel, develop and mentor operational managers, business stakeholders, and other project resources
  • Setting up and ensuring smooth routine reporting mechanisms
  • Monitor, track, and resolve critical transitionrelated issues.
  • Drive activities related to project staffing and mobility, including recruitment, onboarding, skillgap analysis, organizing training programs, planning for travel, etc.
  • Specifically related to CFR, the responsibilities are described below:
  • Verify the solution strategy, value proposition, and engagement plan for each opportunity and management of this through the bid cycle.
  • Focus on the the highest Quality of Bids
  • Work closely with Customer and Domain Units and deliver with highest quality of deliverables across the sales engagement cycle e.g. (Customer presentation, solution document, costing, dimensioning, statement of compliance etc.)
  • Specifically related to Transition, the responsibilities described below:
  • Ensure Transition delivery method to take over operations is based on PROPS-C
  • Manage the transition of new managed services business opportunities into the Managed Services delivery organization.
  • Reviews proposals and contracts for accuracy in areas related to transition. Interfaces with the sales team and operations team to ensure a smooth transition effort.
  • Manage risks and scope changes
  • The focus is to drive efficiency improvements in the transformation that cover three major types of activities:
  • Off-shoring according to contracts: Per the contract, transfer delivery activities from regional operations to an MS or Optimization Delivery Flow Global Service Center, GSC.
  • Offshoring per

Competence Domain:
Transfer of (industrialized) service delivery activities within a Competence Domain

  • Local efficiencies: Identify service delivery activities that can be done with fewer resources or if more can be done with the same resources.
  • Interface: The Transformation Manager will collaborate closely with/ work collaboratively with all Ericsson project stakeholders including MSCOO/MSIP, MS/Opt., SLOP, and BA.

You will bring

  • Bachelor's degree, preferably in a science, business, or telecommunications field, or a minimum of eight years of dynamic experience in a related field.
  • Valid external project management certification (PMP, PgMP, or IPMA) will be considered a merit
  • PM experience from at least five projects and all project phases
  • Proven experience as a project manager (5 years) and preferably at least 3 years from telecom transition or transformation projects
  • Demonstrated ability: area of expertise
  • MS Networks, (Telecom in Field, Radio, Cloud, VNF, Digital Transformation)
  • Strong background in engaging with customers to deliver in the practice area.
  • International Experience is plus.
  • Strong presentation skills for both the team and customers including business presentations.
  • Strong in consultative selling, strong experience needed for Ericsson Managed Services and Multi-Vendor Solutions

Personal Characteristics

  • Businessoriented and able to solve problems on highlevel business issues.
  • Natural leader authority & social competence
  • A broad generalist who can understand the importance of integrating all areas into a context
  • Be a standout colleague
  • Ability to work under pressure
  • Be hardworking and motivated
  • H

  • Program Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia dar al riyadh Full time

    Education and Experience: Bachelor's degree in engineering, business administration, or related field. The program manager should preferably have a recognized project management certification such as PMP (Project Management Professional) or PRINCE2.Leadership and Management Skills: The program manager must have the ability to lead the team and direct them to...

  • Program Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Raytheon Full time

    Date Posted:Country:Saudi ArabiaLocation:SAU02113: Raymes Compound, 7040 Kahlil Al Azdi Street, Al Zahra District, Jeddah, 02, , Saudi ArabiaPosition Role Type:UnspecifiedAbout Us:At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the...

  • Loyalty Program Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia شركة الراية للمواد الغذائية Full time

    Loyalty Program ManagerResponsible for the design, implementation, and management of customer loyalty programs with marketing, sales, and customer service teams to create and deliver value to loyal customers such as THEMARI Program.Key ResponsibilitiesOversee the implementation and day-to-day operations of loyalty programs.Continuously assess and improve the...

  • Loyalty Program Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia JOBIFY Full time

    Responsible for the design implementation and management of customer loyalty programs with marketing sales and customer service teams to create and deliver value to loyal customers such as THEMARI Program. Key Responsibilities: Oversee the implementation and daytoday operations of loyalty programs. Continuously assess and improve the effectiveness of...

  • Loyalty Program Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia JOBIFY Full time

    Responsible for the design, implementation, and management of customer loyalty programs with marketing, sales, and customer service teams to create and deliver value to loyal customers such as THEMARI Program.Key Responsibilities:Oversee the implementation and day-to-day operations of loyalty programs.Continuously assess and improve the effectiveness of...

  • Program Management Specialist

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Islamic Development Bank Full time

    Job PurposeTo support the development of overall strategy, operational policies and Program Management framework of the ISFD aimed at improving the positioning, quality and effectiveness of ISFD programs and operations, as well as the sDB Group and the Member Countries. Key Accountabilities (not exhaustive list)Strategy development, research, analysis and...

  • Manager, Flagship Programs

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Islamic Development Bank Full time

    JOB PURPOSEThis role is responsible for implementing the organization's strategies to emerge as a recognized catalyst, network builder and facilitator of international trade across the OIC member countries assigned. This role will a key role in developing and implementing Flagship Programs geared to promote trade and Investment and enhance export...

  • Elite Program Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    A deep understanding of the program's needs and goals.Ability to comprehensively develop and implement program strategies.Leadership skills to manage a team and motivate it towards achieving goals.Ability to build strong relationships with students, staff and partners.Effective communication skills to interact with all stakeholders.Ability to provide reports...

  • Service Programs

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Role Purpose:To manage Services Programs by promoting and enhancing existing Bupa Arabia Service Programs such as Tebtom and Rahatkom in addition to added key propositions with full alignment from critical operations departments to achieve common goal of customer satisfaction & Bupa Arabia differentiation in the market.Key Accountabilities:1-Programs...

  • Program Director

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Dar Al Riyadh Full time

    The Program DirectorThe Program Director is in charge of overseeing the administration of big, complicated projects, including team management, budget and schedule control, quality management, risk management, and client management over the course of the project. In collaboration with the appropriate Project Managers, he may also oversee large initiatives...

  • Loyalty Program Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia JOBIFY Human Resources Inc. Full time

    Oversee the implementation and day-to-day operations of loyalty programs.Continuously assess and improve the effectiveness of existing.Analyze customer data to identify trends, preferences, and areas for improvement.Develop and execute strategies to increase customer engagement and participation in programs.Create personalized experiences and rewards that...

  • Program Director

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia SAS Global Consultants Full time

    The RoleAn exciting opportunity to work as a Program Director for a leading international Project Management Consultancy (PMC) for the delivery of huge iconic building projects within the city of Jeddah, you'll work closely with the CEO of a PIF client to ensure this major high profile program is delivered on time and within budget. You'll act as the client...

  • Program Director

    4 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Parsons Corporation Full time

    Job Description:Parsons is looking for an amazingly talented Program Director to join our team In this role you will get to provides direction and management for every phase of large projects within a program or the program as a whole, to assure on-schedule completion within or below budget and in accordance with contractual obligations. Ensures the...

  • Program Director

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Parsons Corporation Full time

    Job Description:Parsons is looking for an amazingly talented Program Director to join our team In this role you will get to provides direction and management for every phase of large projects within a program or the program as a whole, to assure on-schedule completion within or below budget and in accordance with contractual obligations. Ensures the...

  • Program Director

    4 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Parsons Corporation Full time

    Job Description:Parsons is looking for an amazingly talented Program Director to join our team In this role you will get to provides direction and management for every phase of large projects within a program or the program as a whole, to assure on-schedule completion within or below budget and in accordance with contractual obligations. Ensures the...

  • Manager - Elite Program

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia BUPA Arabia Full time

    • Manage members' experience with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction. • Collaborate with cross functional service leaders to customize healthcare services according to...

  • Ms Automated Operations Engineer

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Ericsson Full time

    Our Great OpportunityYou will also design and create BI reports and dashboards, write scripts and programs to automate manual work, and enhance operations. This role involves maintaining, debugging, troubleshooting systems and software to ensure maximum efficiency.What you will do: Design and develop BI reports and dashboards using MicroStrategy Understand...

  • Technician – Diesel Mechanic

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Pillar MS Full time

    Reporting to: Technical Manager – Diesel Essential Duties and Responsibilities: Perform mechanical overhauling, reconditioning & repairs of 4-stokes and 2-strokes engine parts conveyed to shop. Identifies parts that need to be replaced and places orders for parts or repair services as necessary for themselves and the mechanical technicians. Promote...

  • Quality Program Director

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Bureau Veritas Full time

    We are a world leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.JOB DESCRIPTIONSpecialty: Program Quality Management Experience of dealing with customers and suppliers Excellent leadership and man-...

  • Service Programs Design

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Role Purpose:To manage Services Programs by enhancing existing Service Programs Rahatkom in addition to added key propositions with full alignment from critical operations departments to achieve common goal of customer satisfaction and deliver creative designs and ideas that communicate to drive the Marketing communication objectives in order to...