Senior Manager Call Center

Summary:The Healthcare Call Center Agent is a vital point of contact for patients within a healthcare organization. This role provides excellent customer service by assisting patients with various inquiries and tasks related to their healthcare needs.Responsibilities: Answer high volumes of inbound and outbound calls promptly and professionally. Effectively...

About Our Client Our client is in the healthcare industry based in Jeddah. Job DescriptionEndeavours to enhance the impact of the Call Center from basic to world-class across industries.Develops and implements a comprehensive Call Center strategy aligned with organizational goals.Provides leadership and direction to achieve key performance indicators and...

Job Description Endeavours to enhance the impact of the Call Center from basic to world-class across industries. Develops and implements a comprehensive Call Center strategy aligned with organizational goals. Provides leadership and direction to achieve key performance indicators and the development of service level agreements (SLAs) to key internal and...

Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc. Manage and...

Al Borg Diagnostics, a leading provider of diagnostic health services, is seeking motivated individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for answering incoming calls and providing exceptional customer service to our clients.At Al Borg Diagnostics, we value the importance of reliable and efficient...

Job Description Ensure prompt, accurate, and courteous responses to customers' requests received either telephonically or electronically. Provide required information to a customer inquiry. Receive accurate data input when logging and updating a task into Call Center System. Receive and escalate customer complaints. Conduct customer surveys. Escalate...

Company DescriptionWhat is in it for you: ALL Heartist benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our...

Location: Jeddah Jeddah Saudi Arabia Requisition ID: 74177Schindler stands for mobility. Mobility needs experts. Join our team in Jeddah.Founded in Switzerland in 1874 the Schindler Group is a leading global provider of elevators escalators and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the...

Location: Jeddah, Jeddah, Saudi ArabiaRequisition ID: 74177Schindler stands for mobility. Mobility needs experts.Join our team in Jeddah.Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the...

Job Description: Take customer calls and provide accurate, satisfactory answers to their queries and concerns Deescalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company's new products, services and policies Guide callers through troubleshooting, navigating the...

Job Description: Supervising the telemarketing team and following up on the work entrusted to him Followup the daily report of telemarketing officials on calls, followups, and visits. Monitoring and following up the plans and policies established by the company for dealing with customer data Follow up on the report of phone calls to the telemarketing team on...

Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets. Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc. Ensure to...

Job DescriptionProvide a high level of customer service and professional communication skills.Maintain a thorough knowledge of all departments Bupa Arabia network products and services so that customers are provided accurate information on networks treatments paperwork requirements and general queries with confidence at all times.Highlight any recurring...

Job DescriptionPurpose of Role:To lead the direction of the contact center within the contact center department. To ensure that high-performance standards are achieved through creating a high caliber, quality-focused Contact Center Department as well as educating and motivating staff to attain high levels of productivity and future management positions.Scope...

Responsible for generating new business through direct calling to new customers.Search new customers through online channels, social media or network.Generate inquiry from customers and propose them solution and commercial offers.Follow-up for inquires and orders with customers.

Role Purpose:Handle all cases received from the outbound related channels and provide world-class service in every interaction for Health Care Center performance and customer satisfaction as per company and department's standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high...

Job Requirements:Job SummaryContact customers and receive their questioner.- اجراء الاتصالات الهاتفية بالعملاء واستقبالها منهم Enter the required information into the system correctly.إدخال المعلومات المطلوبة الى نظام إدارة خدمة العملاء بشكل صحيحJob Requirements...

We are now hiring a full-time School Psychologist who will help to pour into the lives of school aged children and help them succeed in their education goals.Services will include but are not limited to: Servicing elementary school children Assessing students to determine if they are eligible for a special education program Complete initial, transfer, and...

Job Requirements:- Saudi National is preferred:- يفضل سعودية الأصل و المنشأ- Highschool Certificate is the minimum:الحصول على الشهادة الثانوية كحد أدنى- Sound and pronounce of letters are correct and clears:صوت الحروف ونطقها صحيحان وواضحان- Ability to deliver the message to...

**مجمع طبي بجدة حي النسيم يبحث عن**:- مشرفة قسم مركز الاتصال**المتطلبات**:- وضع مبادئ وضوابط لإدارة وتوجيه العمليات في الفرع- تقييم مكالمات الموظفينش شهريا- متابعة خطط العمل والتأكد من تحقيق الأهداف-...