Call Center Representative

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

Job Description:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Deescalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company's customer management policies

Skills:

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable

working in fast-paced environments

  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multiline phone systems
  • Indepth knowledge of a company's products and/or services
  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
  • Ability to speak multiple languages, especially those common among callers
This job has been sourced from an external job board.
  • Call Center Agent

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Masar Center Full time

    Summary:The Healthcare Call Center Agent is a vital point of contact for patients within a healthcare organization. This role provides excellent customer service by assisting patients with various inquiries and tasks related to their healthcare needs.Responsibilities: Answer high volumes of inbound and outbound calls promptly and professionally. Effectively...

  • Call Center Agent

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description Ensure prompt, accurate, and courteous responses to customers' requests received either telephonically or electronically. Provide required information to a customer inquiry. Receive accurate data input when logging and updating a task into Call Center System. Receive and escalate customer complaints. Conduct customer surveys. Escalate...

  • Head of Call Center

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Michael Page International (UAE) Full time

    About Our Client Our client is in the healthcare industry based in Jeddah. Job DescriptionEndeavours to enhance the impact of the Call Center from basic to world-class across industries.Develops and implements a comprehensive Call Center strategy aligned with organizational goals.Provides leadership and direction to achieve key performance indicators and...

  • Head of Call Center

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Asterix Communications Full time

    Job Description Endeavours to enhance the impact of the Call Center from basic to world-class across industries. Develops and implements a comprehensive Call Center strategy aligned with organizational goals. Provides leadership and direction to achieve key performance indicators and the development of service level agreements (SLAs) to key internal and...

  • Call Center Agent

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia AlBorg Diagnostics Full time

    Al Borg Diagnostics, a leading provider of diagnostic health services, is seeking motivated individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for answering incoming calls and providing exceptional customer service to our clients.At Al Borg Diagnostics, we value the importance of reliable and efficient...

  • Call Center Agent

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Pullman ZamZam Makkah Full time

    Company DescriptionWhat is in it for you: ALL Heartist benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our...

  • Call Center

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc. Manage and...

  • Call Center Operator

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Location: Jeddah Jeddah Saudi Arabia Requisition ID: 74177Schindler stands for mobility. Mobility needs experts. Join our team in Jeddah.Founded in Switzerland in 1874 the Schindler Group is a leading global provider of elevators escalators and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the...

  • Call Center Operator

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Location: Jeddah, Jeddah, Saudi ArabiaRequisition ID: 74177Schindler stands for mobility. Mobility needs experts.Join our team in Jeddah.Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job DescriptionPlan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets. Monitor and report team day to day activities such as attending training or coaching sessions Kaizen validation submission etc....

  • Call Center Mega AC

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Precision Hire Solution Full time

    Job DescriptionProvide a high level of customer service and professional communication skills.Maintain a thorough knowledge of all departments Bupa Arabia network products and services so that customers are provided accurate information on networks treatments paperwork requirements and general queries with confidence at all times.Highlight any recurring...

  • Call Center

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other teams. Ensure great delivery of service and support to members within agreed KPIs and to meet customer service targets. Monitor and report team day to day activities such as attending training or coaching sessions, Kaizen validation, submission, etc. Ensure to...

  • Call Center Manager

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description: Supervising the telemarketing team and following up on the work entrusted to him Followup the daily report of telemarketing officials on calls, followups, and visits. Monitoring and following up the plans and policies established by the company for dealing with customer data Follow up on the report of phone calls to the telemarketing team on...


  • Jeddah, Makkah Province, Saudi Arabia Tanfeeth Full time

    We are now hiring a full-time School Psychologist who will help to pour into the lives of school aged children and help them succeed in their education goals.Services will include but are not limited to: Servicing elementary school children Assessing students to determine if they are eligible for a special education program Complete initial, transfer, and...


  • Jeddah, Makkah Province, Saudi Arabia AMT ELECTRIC Full time

    Responsible for generating new business through direct calling to new customers.Search new customers through online channels, social media or network.Generate inquiry from customers and propose them solution and commercial offers.Follow-up for inquires and orders with customers.


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job Description:Purpose of Role:To assist management in maintaining customer operations quality of service. To supervise, develop and gear the performance of the customer service representatives towards agreed upon goals. Manage day-to-day planning and operations. Act as a focal point and smoothen communications between front liners and management. Insure...


  • Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    Job DescriptionPurpose of Role:To lead the direction of the contact center within the contact center department. To ensure that high-performance standards are achieved through creating a high caliber, quality-focused Contact Center Department as well as educating and motivating staff to attain high levels of productivity and future management positions.Scope...


  • Jeddah, Makkah Province, Saudi Arabia Aggreko, LLC Full time

    Around the world, people, businesses, and countries are striving for a better future. A future that needs power and the right conditions to succeed. We're the people who keep the lights on and control temperature. We are hiring immediately for an Inside Sales Representative - a role that is critical in making sure our customers get the electricity, heating...

  • Sales Representative

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Al-Ghazzawi Group of Companies Full time

    Hiring a Sales Representative - Facility Services to focus on new business-to-business account development in our Facility Services Division. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota.Key Responsibilities:Generating revenue and meeting sales targetsDeveloping and...

  • Healthcare Center

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Role Purpose:Handle all cases received from the outbound related channels and provide world-class service in every interaction for Health Care Center performance and customer satisfaction as per company and department's standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high...