Assistant Key Account Manager
2 weeks ago
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world.
Work on brands that are loved and improve the lives of our consumers and the communities around us.We are driven by our purpose:
to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance.
At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment.We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world.
What will your main responsibilities be?
- Deliver the Customer Business Plan and develop corrective actions for performance shortfall or upside based on plan execution in the shortterm.
- Sell and negotiate, within the agreed parameters set by the NKAM/KAM for the customer relationship strategy. Owns this process end to end, within relevant stores, including pricing, order placement, delivery and all admin that arises from the transaction.
- Responsible for optimizing the claims management process in their customers. Ensure end to end TTS process is executed from forecasting to accrual, to ensuring claims are received, validated, disputes cleared, and customer payments are made on time in full.
- Ensure Perfect Store execution of the plan by Field Sales through data analysis of the PS scores and include learnings in ongoing improvements.
- Manage total trade spend, along with terms and conditions and transfer of funds and budgets in sync with business objectives.
- Determines tactics, frequency, and other promo attributes, leveraging TPO to optimize plans for customers / region.
- Review the Promo plan with focus on preevaluation of all TTS spend to ensure that the right activity is included in the plan to maximize ROI.
- Confirm promo details with customer, determine opportunistic promo activity, and manage changes to rebates and live rates (terms, conditions, funds overspend, term payment approval).
- Analyze profit pool & review CCD building blocks (nonpromo plan).
- Work closely with the operations team to manage day to day operational execution (inc. Perfect Store ownership) to minimize out of stocks, damaged stock & claims, ensure rotation of stock, and avoid high stock levels.
- Collaboratively build the S&OP forecast in alignment with the KAM/NKAM on TO assumptions, budgets, and channel strategy.
- Agree on activities with Category Teams when performance gaps occur vs the CBP before agreeing with customers accordingly.
What you need to succeed?
Experiences & Qualifications
- Bachelor's degree in business administration.
- 4+ years' experience in Key Account Management preferably in Modern Trade within FMCG industry.
- Proven negotiation track record at Customer Facing Management level.
- Experience in different range of Categories & Innovations.
- Experience in working across multiple business teams and balancing multiple priorities.
Skills
- Ability to build and maintain collaborative relationships and manage effectively at a store/customer level.
- Understanding channel & customer's levers to build compelling selling stories that land key priorities and drive mutual growth.
- Strong ability to build relationships across all levels of the organisation (internally & externally).
- Strong Bias for action to drive through change with multiple markets /stakeholders. Business Development & channel strategy building.
Leadership
- You are energized by delivering fantastic results. You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
PASSION FOR HIGH PERFORMANCE:Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions.
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PERSONAL MASTERY:Sets high standards for themselves. Actively builds own wellbeing and resilience.
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CONSUMER LOVE: Whatever their role, always looks for better ways to
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