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Growth Manager
2 weeks ago
About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores.
Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride.
Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.Highlights:
Nana funding: 188M SAR
Current funding stage:
Series C
Nana backed by:
STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners.
A
Program Growth Manager is a strategic project-management professional whose job is to help oversee and coordinate the various projects, products, and other strategic initiatives across an organisation.
Duties and Responsibilities:
- Establish and drive customer's programs from beginning to end.
- Works collaboratively with Marketing, Finance, commercial and other stakeholders to forecast, manage and analyse program performance metrics and to report on activities.
- Proactively problemsolve and enhance the user experience for assigned customer programs ( loyalty, referral, and subscription).
- Partner with the analytics teams within marketing and across the organisation to ensure tests and campaigns are designed to deliver accurate results.
- Promote datadriven (factbased) decisionmaking by showcasing knowledge and insights from implemented customer programs.
- Reviews and approves all materials developed by marketing/ad sales/commercial to promote assigned customer's programs.
- Ensure they have the bestinclass customer programs that will increase customer acquisition, retention, revenue, spending, and ROI.
- Develop and implement an overall strategy for building various programs.
- Lead these programs in order to drive customer acquisition, development, and retention.
- Build a scalable infrastructure to support the expansion of the organisation's customer programs.
- Manage and submit program documentation.
- Estimate and implement program budgets.
- Manage the daytoday detailed aspects of multiple projects.
- Prepare and present progress and budget reports to the direct manager.
Requirements:
- A minimum of a bachelor's degree.
- 5 years of experience in a relevant field.
- Proven experience in program management and integrations.
- Proven stakeholder management skills.
- Conflict resolution and problemsolving skills.
- Possess strong knowledge of program management techniques and methods, such as Scrum, CPM, and Agile.
- Ability to schedule and manage tasks effectively.
- Written, verbal communication, and leadership skills.
- Cost control and budgeting skills.
- Risk management.
- Certified in PMP is preferred.
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