Senior Dcs Service Engineer

2 weeks ago

Al Hufūf, Eastern Province, Saudi Arabia Emerson Full time
Senior DCS Service Engineer

To provide engineering support for Emerson products and services including maintenance services, diagnostics, installation and commissioning, start-up, problem resolution, and project execution.

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer happiness.


Responsible for coordination of Emerson personnel and service activities to ensure the delivery of the results encouraged by the customer.


In This Role, Your Responsibilities Will Be:

  • Perform sophisticated maintenance tasks in accordance with customer requirements
  • Provide recommendations to the customer on product or solutions, improvements and system health checks
  • Perform and lead service projects and take ownership for customer coordination.
  • Provide resolution to complex technical issues and resolve Customer disruptive events, where appropriate consulting with Emerson CSE (GSC and Product Engineering).
  • Provide technical expertise for products and services to support customers and Emerson teams.
  • Proactively identify Service/Product opportunities and assist the sales process
  • Proactively promote service, start up and commissioning services and support the sales team as required.
  • Be available as required to support the oncall rotation
  • Align with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures.

Who you are:

  • Bachelor's Degree or equivalent experience in an Engineering field (including control engineering, computer science, or electronics, etc.)
  • Proficient in English, plus any specific local language requirements

For this Role, You Will Need:

  • Associate level certification for all services the individual is performing at site and a Professional level certificate in at least one field of expertise.
  • Sound knowledge of Emerson Process Management, Process Systems and Solutions products
  • Indepth knowledge and experience of automation and control systems in process industries, typically with 57 years' experience in DCS systems
  • This role is passionate about products and services at industrial process plants. Travel and work in customer sites is required, including international travel as needed.

Preferred Qualifications that Set You Apart:

  • CCCisco and MacAfee certification is a plus.
  • Good verbal and written communication skills
  • Driver's License preferred

Our offer to you:


We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs.

We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more.

Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave


At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives.

We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.


The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.

Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership.

We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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