Senior Technical Services Specialist

2 weeks ago

Al Hufūf, Eastern Province, Saudi Arabia Medtronic Full time

Careers that Change Lives

The Senior Field Service Engineer Cranial Spinal Therapy (CST) is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures.

This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment, and breakdown repair.


The Senior Field Service Engineer Cranial Spinal Therapy (CST) is the main contact point with the local customers and the local commercial team for all Service and Repair related questions.


For this role, you will be expected to be located in Khobar, as a part of APS (Arabian Peninsula States) Region and might support other regions within Europe, Middle East and Africa (EMEA) if needed.


A Day in the Life

  • Lead and execute installations and commissioning of new equipment.
  • Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer's specifications.
  • Attend breakdown calls and perform repairs and troubleshooting independently.
  • Provide testing and validation support and data to the Global Service organization.
  • Assist in technical support for users of complex systems. Including phone and remote support for users and technical staff.
  • Collaborate with other field service engineers to troubleshoot difficult service activities.
  • Travel to sites to work as a member of the local team to provide efficient repair/installation support.

Must Have

  • Biomedical/Electronic Bachelor's degree is required minimum of 5 years of relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control.
  • Good experience in Cranial Spinal Therapy large capital equipment such as imaging and navigation systems.
  • Systems are primarily used in the operating room, so healthcare / surgical setting experience is required.
  • Team player with strong interpersonal skills.
  • Available to travel (around 50% of the time) domestically and internationally and work outside of core office hours.
  • Advanced English writing and speaking.

Nice to Have

  • Experience with medical devices within a large capital equipment environment.
  • Insight into legal, regulatory and compliance requirements.
  • Physically fit to work as the job require to carry heavy tools and equipment.
  • Direct experience interacting and dealing with key opinion leaders and other leading roles in the scientific and clinical community.
  • Advanced reporting Skills.
  • Advanced Microsoft Office experience.
  • Knowledge in SAP tools such as ServiceMax.

We Offer
We offer a competitive salary and benefits package to all our employees:

  • Flexible working environment
  • Annual Incentive Plan % depending on company results
  • Pension scheme and group discount on healthcare insurance
  • Training possibilities via Cornerstone/Skills Lab
  • Employee Assistance Program and Recognize (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.


About Medtronic
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.

Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are
engineering the extraordinary.

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