General Manager- Rc Riyadh Palace

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

Job Number

Job Category Property Leadership

Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

ABOUT THE BRAND


At more than 90 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

We set the standard for rare and special luxury service the world over and aim to inspire life's most meaningful journeys.

We invite you to explore The Ritz-Carlton.

Recognized as "the gold standard" of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality leaders.

And as one of our Ladies and Gentlemen, you will reflect and champion the values that make us the world's finest luxury hospitality brand.

Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow Ladies and Gentlemen to bring special moments to life for our guests and each other.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

ABOUT THE PROPERTY
A RETREAT FOR THOSE WHO SIMPLY DESIRE THE ROYAL TREATMENT.


Lush with 600-year-old olive trees, landscaped gardens and swaying palms, The Ritz-Carlton, Riyadh is one of those Saudi Arabia luxury hotels that completely envelopes its discerning guests in majestic surroundings and discreet, attentive service.

Discover an elegant oasis where spacious suites, a world-class spa, a stunning indoor pool, lavish wedding and event spaces and exception dinning options provide the most unforgettable memories.


ABOUT THE POSITION


The Ritz-Carlton General Manager represents the brand's service and core values - legendary, gracious, inspiring - in all leadership actions, is the core of hotel operations and leads the delivery of exceptional, authentic and memorable experiences for our guests.

The General Manager embodies The Ritz-Carlton culture and Gold Standards, and is responsible for building strong relationships with both employees and guests.

You will work with your guidance team to create a work environment where empowerment and innovation are valued and enlivened on a daily basis.

The General Manager sets the standard for excellence and infuses a warm and refined leadership style throughout the property.

JOB SUMMARY


Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership.

Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.

Holds property leadership team accountable for strategy execution, and guides their individual professional development.

The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.

Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

JOB SPECIFIC TASKS

Business Strategy Development


Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates Marriott global strategic plan into one that can be executed on property.


Business Strategy Execution


Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.


Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; va

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