L&D Consultant

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Al Futtaim Group Full time

Overview of the role

The role will cover training needs analysis by way of assessment with subsequent design, development, planning and implementation of Sales, Soft Skills, Aftersales and Staff Development training utilizing blended learning. Using knowledge of the effectiveness of methods such as classroom training, demonstrations, train the trainer, meetings, conferences, workshops and eLearning.

What you will do

  • Develop and deliver engaging training to ensure that all distributor and company policies and procedures are adhered to, in line with Academy quality standards and stakeholders approval
  • Coach, Train and Mentor Delegates as well as Academy Associates.
  • Create and encourage positive, energetic, memorable and productive learning environments for all delegates/participants.
  • Complete Pre and Post training assessment for knowledge gained to promote continuous improvement.
  • Embed eLearning material into training programme, create eLearning material and online assessments
  • Ensure active promotion and continuous improvement of staff and customer engagement activities.
  • Work closely with the Brand to develop training that enhances business performance, measure such performance and make adjustments to programmes to continually improve.
  • Ensure Health, Safety & Environment (HSE) management system requirements and SOPs are implemented in the area of responsibility.
  • Ensure that HSE training awareness are undertaken for self and team members as required by HSE management system.
  • Provide support during Internal/External Audits and take necessary corrective actions against audit findings.
  • Participate in HSE incident investigation as appropriate and ensure corrective preventive actions are adequately taken and closed out.
  • Responsible for delivering and managing all components of delegate progress through to certification.
  • Arranging and conducting competency testing and arranging and invigilating examinations
  • Develop training content and material and implement for all staff in distributor and retail market.
  • Maintain learner records and update reporting details, with emphasis on protecting learner & customer data.
  • Maintenance and development of training aids and equipment.
  • Actively promote a safe and clean working environment in accordance with current legislation.
  • Manage training needs analysis of the business and advise according to market trends and distributor guidelines.
  • Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace
  • Ensure the successful implementation of distributor commercial training, fix it right activities, value chain and Brand training activities.
  • Monitor, review and implement occupational health and safety, operational standards, technical support training activities.
  • Conduct dealer visits as required to identify individual training requirements and complete post course evaluations.
  • Support all branches with training in relation to support in terms of campaigns, service schedules and new model launch activities.
  • Ensure compliance with respective Brand requirements and adherence to all distributor policies, related to training.
  • Support external company training by-way-of material development and subsequent delivery.
  • Promote eLearning culture and incorporate e:earning into training programme

Skills

Required Skills to be successful

  1. Content design, Facilitation skills,
  2. Coaching skills
  3. Influence and Negotiation
  4. Advanced Excel/PowerPoint Knowledge
  5. Instructional Design

What equips you for the role

  • Bachelor's degree or equivalent in Education, Management or Engineering
  • Knowledge of adult learning processes, instructional design techniques, best practice learning tools and evaluation methodologies
  • Working knowledge and understanding of Automotive processes and systems
  • A minimum of 4 years' experience in training design, delivery, assessments and training technologies.
  • Ability to provide outstanding customer service
  • Ability adjust priorities and structure time wisely in a fast paced environment

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