Tahaluf - Operations Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Informa Markets Full time

Company Description Tahaluf** brings together strategically important commercial communities from the Kingdom of Saudi Arabia, the wider Gulf region and from around the world through a portfolio of world-class exhibitions and digital platforms.


Following the successful launches of award-winning tech events LEAP and Black Hat, Tahaluf will bring iconic Informa brands to the Kingdom of Saudi Arabia including Cityscape,
CPHI **and Cosmoprof serving the global real estate, pharmaceutical and beauty industries respectively, in 2023 and 2024.

The Operations Manager is responsible for the professional operational delivery of events, features and projects for their allocated portfolio.

You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.


In collaboration with the Event Operations Director, Group Operations Managers & other Operations Managers you will be responsible for the resourcing and scheduling of the operations within your allocated portfolio.


You will manage line reports on a day-to-day basis, each of these may be allocated across multiple event portfolios throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.

It is expected that you will personally lead & deliver the Operations on an agreed number of shows.


The Operations Manager should lead by example and always demonstrate professional responsibility to the department, confidently communicating on all levels internally and externally.

Job Summary/Responsibilities

  • Key Performance Indicators_
  • Personally lead & deliver the Operations on an agreed number of shows per year as well as complete oversight and management of the operations on your allocated portfolio of events.
  • Be a key point of contact for the show teams in all matters on your allocated shows, internal and external.
  • Working with the EMEA Operations Management team to establish excellent service & meet stakeholder expectations.
  • Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA.
  • Accountability for setting, regular forecasting & achieving operational show budgets within allocated portfolio of events.
  • Ensure all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
  • Ensuring all events & line reports are working within the company's H&S, Security & Sustainability guidelines at all times
  • Creation, Management and implementation of internal and external Service Level Agreements.
  • Adhere to all Informa compliance requirements and monitor direct report & supplier performance accordingly to ensure they do likewise.
  • Perform any other duties commensurate with the grade and level of responsibility
  • Management & Leadership_
  • Work with your allocated Operations team members gathering the event team's requirements, understanding their strategy, key components for fulfilment ensuring the project plan fits these needs.
  • Completing event reports, corrective actions register and KPI analysis on each event at the end of cycle.
  • Manage, mentor & develop line reports & others within the EMEA Operations team aiding retention thus ensuring the team is maintained at optimum levels
  • Setting, monitoring & management of direct reports' performance objectives, career development planning and setting long term personal goals.
  • Ongoing monitoring and management of performance for all line reports according to company standards at all times.
  • Regular & effective 121 meetings with direct reports, Group Operations Manager, members of the EMEA Operations Management Team and any other key stakeholders to ensure accurate planning and strategic direction maximising operational performance.
  • Share your best practice examples with other teams to enhance their capabilities and to create a more consistent 'Informa experience'.
  • Monitor best practice in other companies and bring your insights to Informa to keep us ahead of the competition.
  • Showspecific tasks_
  • Personal responsibility for the technical delivery & management of several events in the year working as the allocated Operations Manager.
  • Accountability for your own and your direct reports, production, communication and implementation of individual show project plans ensuring all tasks are carried out on a timely basis & within deadlines set.
  • Attendance & contribution at event strategy days upon request.
  • Post event KPI Reporting and analysis with ability to set objectives for team members to improve service delivery YOY.
  • In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on events through the SRM programme governance.
  • Providing information for asses

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