L2 Backbase Application Engineer

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Darttag consulting Full time
Hi All,
-
'Backbase Application experience for supporting user interface components and Backbase work flows:


  • 'Working from Sun to Thursday

Responsibilities:

  • Prioritize the support tickets and set priorities for the team.
  • Ensure the team follow best practices for change control for resolving support tickets/requests.
  • Liaise with the service manager for the prioritization and resolution of support tickets/requests.
  • Support the service manager in tracking and reporting the progress of support tickets/requests.
  • Respond to support tickets raised and allocated to L2 team.
  • Update relevant documentation and tickets, as required, for each issue resolved

Job Posting JD
- 'Back base Application experience for supporting user interface components and Back base workflows
- 'Working from Sun to Thursday

  • Responsibilities:
  • Prioritize the support tickets and set priorities for the team.
  • Ensure the team follow best practices for change control for resolving support tickets/requests.
  • Liaise with the service manager for the prioritization and resolution of support tickets/requests.
  • Support the service manager in tracking and reporting the progress of support tickets/requests.
  • Respond to support tickets raised and allocated to L2 team.
  • Update relevant documentation and tickets, as required, for each issue resolved

Pay:
ریال12, ریال16,000.00 per month

Application Deadline: 22/04/2024

Expected Start Date: 22/04/2024
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