Guest Relations Host

2 weeks ago

المملكة العربية السعودية, Saudi Arabia Peopleconquest RH Full time
PEOPLECONQUEST - HR is a Portuguese recruitment company and we ́re looking for one of our clients located in Saudi Arabia

Guest Relations Host - Saudi Arabia

What we are looking for:


Role Purpose The Guest Relations Host is responsible for creating a positive first and everlasting impression for all guests and visitors.

They will serve as the first point of contact for guests, handling guest inquiries, providing information about Sindalah's facilities and services, and resolving any guest issues promptly and professionally.

Key Accountabilities & Activities

  • Interact with guests in a friendly and professional manner, making them feel comfortable and valued.
  • Accommodate guests according to their needs, ensuring guests have a seamless journey.
  • Ability to adapt quickly to changing event dynamics, guest needs, and technology advancements.
  • Provide information about facilities, services, and amenities available in the venues, or along the journey.
  • Coordinate with other stakeholders and team members to ensure a seamless guest experience and journey.
  • Assist guests with their arrival experience, including any handling of luggage, or guide them to the luggage transfer team.
  • Capable of managing multiple conversations and inquiries simultaneously with efficiency and accuracy.
  • Manage hotel and experience bookings for guests, as well as booking transfer and ferry ticket to/from Sindalah Island.
  • Provide information about schedules, fares, and services to guests.
  • Assist guests to seating areas, take or prepare food and drink orders, clear and set tables, and serve food and beverages (where applicable)
  • Handle cash and digital transactions and operate the ticket booking system.
  • Ensure all transactions are completed accurately and efficiently.
  • Respond to guest inquiries, special requests, and complaints in a timely and professional manner, finding the most appropriate means of escalation if a situation needs further attention.
  • Remain calm and composed in highpressure situations, such as emergencies or dealing with upset visitors, effectively resolving issues or escalating them appropriately.
  • Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah.
  • Maintain a clean and organized working space as assigned.
  • Perform other duties as assigned by management.
Background, Skills & Qualifications

  • Excellent interpersonal, written and verbal communications skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred)
  • Excellent problemsolving and multitasking skills, with a principled approach to understand problems and opportunities to inform decision making
  • Track record of successful guest hospitality service
  • Maintain a working knowledge in the area of guest accessibility (ADA)
  • Consistent, punctual and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays
  • Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy
  • Experience with ticketing and booking systems is a plus.
  • Strong sense of responsibility and professional presentation.
  • Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks.
  • Ability to handle cash and digital transactions accurately.
  • Ability to work in a fastpaced environment.
  • Familiarity with hospitality industry standards
  • Strong attention to detail.
  • Excellent customer service skills.

Qualifications:

  • High School Diploma; hospitality certification is a plus.
  • Over 5+ years experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Concierge Services

  • Guest Relations Host

    1 week ago

    المملكة العربية السعودية, Saudi Arabia Peopleconquest RH Full time

    PEOPLECONQUEST - HR is a Portuguese recruitment company and we´re looking for one of our clients located in Saudi Arabia Guest Relations Host - Saudi Arabia What we are looking for: Role Purpose The Guest Relations Host is responsible for creating a positive first and everlasting impression for all guests and visitors. They will serve as the first point...

  • Front Office Host

    2 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Front Office Host **Position Purpose** To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B.; **Duties & Key Responsibilities** - Organise the 'work area' to be able to deliver brand-specific customer service from welcome to good-bye - Deliver...

  • Front Office Host

    2 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    **Position Purpose** To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B.; **Duties & Key Responsibilities** - Organise the 'work area' to be able to deliver brand-specific customer service from welcome to good-bye - Deliver exceptional customer...

  • Guest Relations

    1 week ago

    المملكة العربية السعودية, Saudi Arabia AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Host

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Position PurposeTo be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B.;Duties & Key Responsibilities Organise the 'work area' to be able to deliver brandspecific customer service from welcome to goodbye Deliver exceptional customer service in all...

  • Guest Relations

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia AccorHotel Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relations Manager

    7 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24076870 **Job Category** Rooms & Guest Services Operations **Location** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting the resort operation in the...

  • Host/hostess

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia InterContinental Full time

    As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on...

  • Guest Relations Agent

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Red Sea Resort, Zone 6 Ummahat Al Sjyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementSupply guests with directions and information regarding property amenities, services, and hours of...

  • Guest Relation Supervisor

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia MOVENPICK Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relation Agent

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia MOVENPICK Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Agent

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Guest Relations Agent / Pre - Opening A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team...

  • Supervisor-guest Relations/ Front Office

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24105010 **Job Category** Rooms & Guest Services Operations **Location** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests...

  • Government Relation Coordinator

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24084612 **Job Category** Human Resources **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Human Resources Coordinator** Follow all company policies and procedures; ensure...

  • Cluster Senior Government Relations Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24107151 **Job Category** Human Resources **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** **CANDIDATE PROFILE** **Education and Experience** - High school diploma or...

  • Government Relation Officer

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia MOVENPICK Full time

    Company DescriptionThe Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with...

  • Mgr-guest Relations

    1 week ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23099103 **التصنيفات** Rooms & Guest Services Operations **الموقع** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Housekeeping Supervisor

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Position Purpose To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Housekeeping Team Leader in leading the team, ensuring that all rooms are made as per company, brand and CleanStay standards,, and helping to provide memorable brand-specific guest experiences Duties & Key Responsibilities - Come to work...

  • Housekeeping Supervisor

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Housekeeping Supervisor Position Purpose To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Housekeeping Team Leader in leading the team, ensuring that all rooms are made as per company, brand and CleanStay standards,, and helping to provide memorable brand-specific guest experiences Duties & Key...

  • Government Relation Officer

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia MOVENPICK Full time

    **Company Description** The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests...