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Business Technical Support Specialist
2 weeks ago
Job Requirements:
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Follow the SLA for issues with respect to the severity.
Educational qualifications:
Bachelor's degree(or above) in computer science or a related field.
Specific knowledge:
- Proficient in a variety of software and learn how to troubleshoot hardware.
- Good knowledge in finance, trading and banking.
- Strong financial markets culture.
- Strong knowledge of Business Support Systems(BSS).
- Basic IT knowledge:
- Understanding of SQL databases
- Understanding of server architectures
Personal traits and attributes:
- Be organized and able to remain productive even with multiple tasks.
- Must work well independently.
- Good communication skills.
- Strong problemsolving skills.
Requirements:
- 23 years working experience.
- Proven working experience in system engineering, IT support, Fintech or banking industry.
- Proven work experience with different systems, software, and hardware.
- Excellent written and verbal communication skills
- Excellent written and verbal communication skills
Linguistic competence:
Proficient in both English and Arabic with proven proficiency in English.
职位类型:
全职
薪资:
ریال8,000.00至ریال20,000.00(每月 )
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