Customer Success Renewal Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time
:


At SAS, where you start doesn't have to be where you end; and there is ample opportunity for internal career mobility.

Whether you're looking to grow a new skill or experience a new role, there's no time like the present to take the next step; and we're here to support you in your journey.


About the job


The Customer Success team is looking for a Renewal Manager to support SAS's customer retention and renewal strategy, on-time execution of renewals processes and contracts.

You will develop programs to manage implementation of customer relationship strategies to increase both the effectiveness and efficiency of our loyalty and retention efforts.

The Customer Success Renewal Specialist will be owning and executing a portfolio of renewal contracts in an assigned territory.

You are responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success Managers to secure every renewal.


As a Renewal Manager, you will:

  • Serve as primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals that optimize contract terms while protecting and enhancing customer trust. Own, drive and manage the renewals process in collaboration with the account team.
  • Ensure successful and ontime renewals for the account prior to the contract end date and executing all renewal backend work in a timely manner for the assigned customer base.
  • Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
  • Partner with Account Executives/CSMs/ Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
  • Provide rapid, focused response to customer and CSM requests including via sales processing procedures (COMMIT).
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to ontime closure.
  • Secure and validate renewal orders, driving maximum renewal and upselling from the install base which includes confirming the delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase orders.
  • Engage, as required, with the supporting functional teams to resolve issues raised by customers related to their sales deeds.

Role Competencies:

Account Planning.

  • Advancing Sales Discussions.
  • Driving for results.
  • Initiating actions.
  • Leveraging a Winning Sales Strategy.
  • You're curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Required qualifications.

  • Strong negotiation and objection handling skills that allow for valuebased contract negotiations at the CXO level, involving multiyear contract as well.
  • Good written, verbal, and interpersonal communications skills
  • Good organizational, Customer management & Excellent time management skills.
  • Ability to work in a fast paced, highvolume sales environment
  • Knowledge of SAS products, solutions and services, cloud technologies preferred
  • Strong process management, financial acumen, and adherence to policy
  • Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fastpaced environment over multiple engagements.
  • Must be a selfstarter with the ability to work independently or in a team environment
  • An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Resources for career development

  • Join our Career Development Yammer page.
  • Learn about Career Circles, a program designed to help you understand more about who you are and align that to what you do.
  • Check out the Learning & Development Exchange, a series of videos to help you navigate career and professional development.
  • Explore hundreds of resources in our Career Development Resource Library, organized by topic.
  • Take an assessment to learn more about yourself and guide your career search
  • Review career wellbeing resources.

Additional Information
SAS is an equal opportunity employer.

All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Read more:

Know Your Rights. Also view the Pay Transparency notice.

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