Customer Success Manager
2 weeks ago
About the role:
Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group.
Develops, manages and delivers support services to the organization's sales force. Collects and interprets sales data and analytics, manages large sales initiatives, and provides operational support.
Responsible for retaining and strengthening current relationships. Works closely with account managers and sales specialists to ensure sales renewals. Liases with sales and delivery groups for clients.
Maximizes cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other solutions and services.
Role Overview:
60% of the role is to ensure overall client satisfaction as prerequisite for further successful business development and 40% of the role is to secure and grow our base business revenue.
Responsibilities:
Under some guidance, coordinates IQVIA sales, consulting, service and business line activity to ensure that client needs are met by following an account plan to achieve IQVIA budget and client satisfaction targets.
- Represents IQVIA to the client and the client to IQVIA in all service and sales related activity
- Manages basic to complex (approximately 3 to 5) accounts
- Builds client relationships across the client organization, from Business Insiders to Senior Executives
- Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams
- Ensures thorough service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients' specifications, including timeliness and quality
- Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
- Serves as project leader between the client and IQVIA translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).
- Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.
- Performs full assessments of client needs on a regular basis.
- Provides indepth training in IQVIA databases, products and service requirements (e.g. reportinput deadlines) as needed.
- Partners with account management to price products.
- May provide input into local client service strategy.
- Secure renewal contracts, collections, CRs and up sale.
- Develops a tactical and strategic understanding of the client's business issues, and recommends a compelling solution using appropriate IQVIA products and services
- Coordinates business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue and client satisfaction targets
- Under some guidance, develops strategy for expanding scope of existing contracts and identifying new business and win back opportunities
Required background
Requires advanced business and technical knowledge of Hospital Information System (HIS), Revenue Cycle Management, Pharmacy Management System, Payer/ Provider business (Healthcare insurance-business process and workflow) and other business related areas.
Bachelor's or above in either Business, health informatics, computer science/IT or any equivalent degree
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Software AG Full timeOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full timeWHOAREWE?We are globalleaders in the Data-Centric Security space. Right from protecting nuclearsubmarine designstonewdrugformulationstocustomerdataofFortune100organizations-weguardeverykindofconfidentialinformation.HOWDO WEDOIT?Seclore'spatent-pending, award-winning technology allows users to control how theirinformation is used -even after itis shared with...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full timeBasic Information:Country:Saudi ArabiaState:NACity:RiyadhDate Published:13-Jun-2024Job ID:41982Travel:You may occasionally be required to travel for businessDescription and Requirements:CareerArc CodeCA-MSLI-MS2"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full timeContentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - representing more than 72 nationalities across the world.In 2022, we raised $600M in...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full timeJob Description - Customer Success Manager -CSM (008UPD) Customer Success Manager -CSM - 008UPD Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tempo Software Full time7+ years experience in B2B SaaS within Customer Success, Account Management, and/or Management Consulting.Experience overseeing 5M+ ARR book of business including direct responsibility for customer churn, product usage/utilization, renewal, health, and satisfaction.Has managed enterprise requests for proposals (RFP) for 1000+ user accounts including working...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Full timeJob Information:Company NameMDS For Computer Systems***Department NameSI - Professional Services***IndustryIT Services***Work Experience4-5 years***CityRiyadh***State/ProvinceAr Riyad***CountrySaudi Arabia***Zip/Postal Code11564About us:With more than 4500 professionals, over 50 of the world's leading IT vendors, and a solid 50-year track record of...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Udacity Full timeAbout UsUdacity is on a mission to change lives, businesses and nations through _radical_ talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bayzat Full timeWho we are:Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission tomake a world class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.We are...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Vectra Full timeVectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.About the Role:The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers, connecting with...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia ASWAT Full timeWe are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team.About ZIWO:ZIWO connects users across 145 countries, including the GCC, enabling instant expansion into new markets.Technical/Interpersonal Competencies: Effective Communication Skills Technical Proficiency: A comprehensive understanding of the platform and its technical...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia ZIWO Full timeWe are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team. About ZIWO: ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and an open API architecture, ZIWO...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bayt Full timeLocation: Jeddah, Saudi ArabiaJob Type: Full-timeWho are we?At we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia IBM Full timeIntroductionAs a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full timeBe the driving force behind client success with Google Cloud solutions. Tailor personalized plans, foster strong relationships, and ensure seamless experiences for our valued customers. Stay ahead of the curve with the latest Google Cloud technologies to elevate client satisfaction and drive product innovation. If you're passionate about exceeding...
-
Regional Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Yolk Recruitment Ltd Full timeTechnical Customer Success Manager - Middle East - Global Tech -£65k - In Country Applicants only Are you a Technical Customer Success Manager? Our client is looking for a Regional Customer Success Manager to join their team As a Regional Customer Success Manager, you will be responsible for training, coaching, and supporting customers on how to use their...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full timeAbout the JobAs a Lean Customer Success Manager, your primary responsibility is guiding our customers through their digital journey with Lean. This pivotal role ensures seamless collaboration within Lean's teams to consistently deliver exceptional outcomes for our customers. You'll act as a crucial partner to our customers, drawing on your expertise in...
-
Senior Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Genesys Full timeManage a portfolio of customers serving as their primary business point of contact throughout their CX journeyUnderstand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)Prescribe the adoption and use of product...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Inc Full timeCustomer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare TechnologylocationsRiyadh, Saudi Arabia time typeFull time posted onPosted 8 Days Ago job requisition idR About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for...
-
Customer Success Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia WorkFlex Full timeAct as a trusted advisor to our customers, providing guidance and support to help them achieve their business goals Lead complex customer onboardings and training initiatives to ensure successful adoption of products and services Develop and maintain strong relationships with key stakeholders within customer organization Conduct regular check-ins and...
