Customer Success Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Software AG Full time
Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation. Our size means everyone has an impact and every voice is valued. We are big enough to compete and small enough to care. Be you, join us.

Customer Success Manager - Aris


As the Customer Success Manager, you will work with key decision-makers in our customers to enable them to be as successful as possible.

You'll work closely with other departments in Software AG to be responsible for the post-sales journey for a portfolio of customers in Software AG's Aris business unit.

By ensuring their ongoing adoption and success, you'll contribute to retention, renewals, and increased opportunities for growth.

By joining a new and dynamic team, you will also work to contribute to the Customer Success discipline in Software AG that is rapidly growing and improving.

Essential

Responsibilities:

  • Manage postsales relationship with your customers in close alignment with Sales
  • Proactively track and drive adoption of our software against success plans
  • Monitor ongoing state and alignment to goals via quarterly business reviews
  • Act as a conduit of information between our customers and Software AG, such as between customers and product for features, or customers and marketing for reference stories
  • Coach, mentor and provide recommendations to customers
  • Develop and maintain trusted advisor status over longterm periods
  • Manage escalations along with support, sales, services, and other departments
  • Identify and recognize new sales opportunities.
  • Be responsible for retention rates in a defined customer set
  • Contribute towards overall account planning and strategy.
  • You will advise customers on the development and implementation of complex solutions based on the Aris products.
Minimum Requirements

  • Prior success in a customerfacing role such as customer success, consulting, presales, technical account management or equivalent functions
  • Great presentation, communication, and interpersonal skills both remote and inperson
  • Track record of achieving targets and goals/quotas
  • Selfmotivated and strong organization/time management skills
  • Experience in running large, complex projects or programs
  • Ability to lead technical/indepth conversations
  • Handled difficult customer situations and escalations
  • Proactive and open to working crossfunctionally with sales, services, support, and other peers
  • Willingness and ability to travel as required to spend time with customers
  • You have been part of process management, risk management and/or compliance management functions or projects and have experience implementing and working with professional software tools supporting those functions, i.e., process management and governance, risk & compliance management (GRC) products.
Nice to Haves

  • You have experience with using or even implementing ARIS (absolute plus) or a similarly mature product.
  • Business fluent in English and Arabic
What's in it for you?

  • Earn competitive total compensation and receive comprehensive countryspecific medical and other benefits.
  • Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%. Work anywhere in your country or abroad for up to 10 days per year.
  • Set yourself up for success in your new role by upgrading your home office space using your onetime hybrid work payment.
  • Lean on the Employee Assistance Program for support during some of life's most common but difficult challenges.


At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.


To all recruitment agencies:
Software AG does not entertain unsolicited CVs without prior approval from Software AG's Talent Acquisition Team.

Kindly refrain from sending CVs to our job's alias, Software AG employees, or any other organizational location without explicit consent.

Software AG assumes no responsibility for any fees associated with unsolicited CVs.

LI-MK1

LI-Hybrid

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHOAREWE?We are globalleaders in the Data-Centric Security space. Right from protecting nuclearsubmarine designstonewdrugformulationstocustomerdataofFortune100organizations-weguardeverykindofconfidentialinformation.HOWDO WEDOIT?Seclore'spatent-pending, award-winning technology allows users to control how theirinformation is used -even after itis shared with...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full time

    Basic Information:Country:Saudi ArabiaState:NACity:RiyadhDate Published:13-Jun-2024Job ID:41982Travel:You may occasionally be required to travel for businessDescription and Requirements:CareerArc CodeCA-MSLI-MS2"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - representing more than 72 nationalities across the world.In 2022, we raised $600M in...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full time

    Job Description - Customer Success Manager -CSM (008UPD) Customer Success Manager -CSM - 008UPD Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tempo Software Full time

    7+ years experience in B2B SaaS within Customer Success, Account Management, and/or Management Consulting.Experience overseeing 5M+ ARR book of business including direct responsibility for customer churn, product usage/utilization, renewal, health, and satisfaction.Has managed enterprise requests for proposals (RFP) for 1000+ user accounts including working...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Full time

    Job Information:Company NameMDS For Computer Systems***Department NameSI - Professional Services***IndustryIT Services***Work Experience4-5 years***CityRiyadh***State/ProvinceAr Riyad***CountrySaudi Arabia***Zip/Postal Code11564About us:With more than 4500 professionals, over 50 of the world's leading IT vendors, and a solid 50-year track record of...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Udacity Full time

    About UsUdacity is on a mission to change lives, businesses and nations through _radical_ talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bayzat Full time

    Who we are:Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission tomake a world class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.We are...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Vectra Full time

    Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.About the Role:The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers, connecting with...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASWAT Full time

    We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team.About ZIWO:ZIWO connects users across 145 countries, including the GCC, enabling instant expansion into new markets.Technical/Interpersonal Competencies: Effective Communication Skills Technical Proficiency: A comprehensive understanding of the platform and its technical...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ZIWO Full time

    We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team. About ZIWO: ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and an open API architecture, ZIWO...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bayt Full time

    Location: Jeddah, Saudi ArabiaJob Type: Full-timeWho are we?At we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IBM Full time

    IntroductionAs a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full time

    Be the driving force behind client success with Google Cloud solutions. Tailor personalized plans, foster strong relationships, and ensure seamless experiences for our valued customers. Stay ahead of the curve with the latest Google Cloud technologies to elevate client satisfaction and drive product innovation. If you're passionate about exceeding...

  • Regional Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Yolk Recruitment Ltd Full time

    Technical Customer Success Manager - Middle East - Global Tech -£65k - In Country Applicants only Are you a Technical Customer Success Manager? Our client is looking for a Regional Customer Success Manager to join their team As a Regional Customer Success Manager, you will be responsible for training, coaching, and supporting customers on how to use their...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time

    About the JobAs a Lean Customer Success Manager, your primary responsibility is guiding our customers through their digital journey with Lean. This pivotal role ensures seamless collaboration within Lean's teams to consistently deliver exceptional outcomes for our customers. You'll act as a crucial partner to our customers, drawing on your expertise in...

  • Senior Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Genesys Full time

    Manage a portfolio of customers serving as their primary business point of contact throughout their CX journeyUnderstand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)Prescribe the adoption and use of product...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Inc Full time

    Customer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare TechnologylocationsRiyadh, Saudi Arabia time typeFull time posted onPosted 8 Days Ago job requisition idR About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia WorkFlex Full time

    Act as a trusted advisor to our customers, providing guidance and support to help them achieve their business goals Lead complex customer onboardings and training initiatives to ensure successful adoption of products and services Develop and maintain strong relationships with key stakeholders within customer organization Conduct regular check-ins and...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA LLC Full time

    Customer Success Manager - Healthcare Technology page is loaded Customer Success Manager - Healthcare Technology Apply locations Riyadh, Saudi Arabia time type Full time posted on Posted Yesterday job requisition id R About the role:Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible...