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Technical Services Specialist
2 weeks ago
For more than 100 years Master Builders Solutions has offered advanced chemical solutions to construct, maintain, repair and renovate buildings and structures.
Our comprehensive product portfolio encompasses admixtures to improve the workability and durability of concrete and products to repair, protect and maintain structures for longer service life.
Master Builders Solutions is a brand of the MBCC Group, employing more than 7,500 people in more than 60 countries worldwide.
They combine technology with construction expertise to develop solutions that help our customers to be successful and provide sustainable construction solutions for everyone.
Job Summary:
This position is responsible for technical service support to internal and external clients including fielding and resolving technical service-related issues with end customers, providing trouble shooting support and identifying solutions to support sales/ marketing team, customers and distributors.
Responsibilities:
MAIN TASKS - DUTIES AND RESPONSIBILITIES:
- Receive work schedule from the QA/AC & Samples Lab Manager / Technical Manager.
- Handle sample requests from the Sales Team, Marketing and coordinate the required samples with the Laboratory personnel for processing & update the status to the requester and Line Manager on timely manner.
- Respond to technical service inquiries from customers in a timely fashion
- Efficiently analyze customer issues and provide logical solutions
- Provide support for the creation of training materials including webinar, presentation and video creation
- Log and analyze technical service inquiries and identify trends leading to early identification and mitigation of emerging issues
- To attend Exhibition and provide necessary support to sales and customer
- Frequent visit to site and see the performance of products and make proper site visit report
- Coordinate with the Segment Manager regarding field visits as requested by the sales team.
- Test and trouble-shoot returned items.
- Ensure Update contents of the Technical Support page on the website as assigned
- Develop product knowledge to serve as a technical resource17. Provide input on technical service tools that could be beneficial to customers or employees
- Represent the company at trade events or industry functions as assigned
- Update the technical manager, Sales and marketing management about the new trend, market requirements, competitors' activities and new products in the market.
- Support he technical manager and R& D Team for the new product development.
- Wearing of Personal Protective Equipment's in the performance of his assigned tasks and be a safety champion and role model.
- Perform other duties as assigned by the immediate superior.
- During annual leave, hand over the duties and responsibilities to a designated colleague.
Primary Role:
Sales & Technical department
- Training
- Manage the trainings for internal Internals & external clients
- Prepare the training requirement, check list
- Request the needed material for the training
- Arrange PPE, gate passes and safety orientation with Fahad
- Support the Sales team in site visit as needed. (this will be always prioritizing) A casual coordination between the sale team and technical department.
- Reports:
- Visit site for complaints & reports (standard form will be created)
- Note:
- Visit site for mockup, trials & report (standard form will be created)
- Monthly status report in regard to his achievements
Education:
Education & training required:
Education:
Education & training required
plus additional time-extensive job-related training including formal examination (e.g. PhD, BS - MS, MBA)
Working Experience:
Language skills (level):
- English (Intermediate)
- Arabic (Intermediate)
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