Customer and Creator Experience Specialist
2 weeks ago
Customer & Creator Experience Specialist
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Job Summary
The Customer & Creator Experience Specialist will be responsible for ensuring that the company's clients and content creators have a positive experience throughout the ad creation and execution process.
Roles & Responsibilities:
- Supervises the creation of ad concepts and the execution of marketing strategies.
- Coordinates between creators, the team, and other departments
- Develop strategies to improve customer satisfaction and loyalty.
- Handle feedback and complaints from customers
- Provide reports to clients about their advertising campaigns.
- Coordinate with content creators, ensuring they understand the ad requirements and marketing strategies.
- Work to ensure a positive experience for creators throughout the ad creation and execution process.
- Handle feedback and complaints from creator
Qualifications:
- Bachelor's degree in marketing, communications, business administration or relevant field.
- Proven experience in a customer service or account management role, preferably in a marketing or advertising agency.
- Experience managing relationships with clients and/or content creators.
- Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships.
- Excellent problemsolving skills, with the ability to identify issues and implement solutions.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Proficient in Microsoft Office and project management software.
- Knowledge of advertising platforms and metrics.
- Familiarity with social media platforms and trends.
- Strong attention to detail and organizational skills
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