Customer and Creator Experience Specialists
1 week ago
We are Hiring "Customer and Creator Experience Specialists ( Account Manager)" for a Shopping And Sntertainment Company
:
Background:
.
Role**:
Entertainment Providers.
Location work in Riyadh.
Responsibilities and Duties:
The position involves:
- Supervises the development of advertising concepts and the implementation of marketing strategy.
- Serves as a liaison between the creators, the team, and other departments.
- Create strategies for increasing client satisfaction and loyalty.
- Handle client feedback and complaints.
- Provide clients with reports on their advertising initiatives.
- Work with content providers to ensure they are aware of the ad requirements and marketing strategy.
- Work to ensure that creators have a great experience throughout the ad creation and execution process.
- Handle creator feedback and concerns.
Education, Knowledge, and Skills:
The Position requires the following:
- More then 2 year of experience in customer service, account management.
- A bachelor's degree in a related discipline or comparable practical experience is required.
- Fluent in English, Strong written and vocal communication abilities, as well as the ability to communicate difficult concepts in a clear and succinct manner.
- Excellent problemsolving abilities and the capacity to think strategically are required to give effective answers.
- Approachable and customerfocused, with a genuine desire to help and support others.
- Excellent organisational abilities and the capacity to manage several priorities in a fastpaced setting are required.
- Knowledge of customer support software and tools (for example, help desk systems and live chat software).
- Knowledge of social media platforms and online networks.
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