Customer and Creator Experience Specialists

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sawaid Full time

We are Hiring "Customer and Creator Experience Specialists ( Account Manager)" for a Shopping And Sntertainment Company
:

Background:

.

Role**:

Entertainment Providers.

Location work in Riyadh.

Responsibilities and Duties:

The position involves:

  • Supervises the development of advertising concepts and the implementation of marketing strategy.
  • Serves as a liaison between the creators, the team, and other departments.
  • Create strategies for increasing client satisfaction and loyalty.
  • Handle client feedback and complaints.
  • Provide clients with reports on their advertising initiatives.
  • Work with content providers to ensure they are aware of the ad requirements and marketing strategy.
  • Work to ensure that creators have a great experience throughout the ad creation and execution process.
  • Handle creator feedback and concerns.

Education, Knowledge, and Skills:

The Position requires the following:

  • More then 2 year of experience in customer service, account management.
  • A bachelor's degree in a related discipline or comparable practical experience is required.
  • Fluent in English, Strong written and vocal communication abilities, as well as the ability to communicate difficult concepts in a clear and succinct manner.
  • Excellent problemsolving abilities and the capacity to think strategically are required to give effective answers.
  • Approachable and customerfocused, with a genuine desire to help and support others.
  • Excellent organisational abilities and the capacity to manage several priorities in a fastpaced setting are required.
  • Knowledge of customer support software and tools (for example, help desk systems and live chat software).
  • Knowledge of social media platforms and online networks.


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