Regional Cafe Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Calo Full time

About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy.

We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.


Role overview


To function as the Regional cafe manager and ensure all stores operate successfully in accordance to company standards while using efficient and modern styles of management in daily operations.


Main Responsibilities

  • Oversee the Day to day operations of all the cafes including but not limited to exceptional customer service and complaint handling, revenue and cost management, maintenance and upkeep of the cafe and employee management.
  • Experience consolidating reports and dealing with P&L accounts.
  • Formulating fruitful business development strategies to ensure longterm success
  • Setting standards and objectives for different stores and departments.
  • Optimizing and overseeing operations to ensure efficiency
  • Lead a team of store managers towards effective collaboration and attainment of goals
  • Undertake sound financial management to ensure stores are profitable and stay within budget.
  • Develop customer retention and acquisition strategies
  • Evaluate performance using key metrics and address issues to improve it
  • Report to senior executives on progress and issues
  • Assist upper management in decisions for expansion or acquisition
  • Ensure that the cafe operates in a timely manner that meets our quality standards
  • Resourcefully solve any issues that arise and seize control of any problematic situation
  • Hire, manage and train staff, while establishing working schedule, and assessing staff's performance
  • Maintain accurate and updated records of daily, weekly and monthly revenues and expenses
  • Must be able to clearly communicate tasks to team members
  • Enforce sanitation regulations and safety standards

Qualifications

  • Must have had a minimum of 5 years of previous experience in reputed cafes as a Cafe Manager.
  • Must have a certified Barista certificate
  • Must be a proficient communicator in English

Knowledge and competency

  • Exceptional proven ability in management with experience in leading teams.
  • Excellent problemsolving abilities
  • Sound understanding of optimization of store operations and standards for success
  • Knowledge of performance evaluation metrics and principles
  • Proven experience as an area manager, store manager, assistant manager, or similar managerial role
  • Ability to divide responsibilities between team members and monitor progress
  • A good understanding of Google Drive and the ability to learn new programs like Slack & Notion.
  • Ability to communicate effectively, particularly in written form

Personality

  • Strong communicator
  • Pleasant personality and able to lead with empathy
  • Honest
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