Account Manager

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Talent Pal Full time
Has responsibility for managing and maximising business results for one

or more assigned accounts/clients.

Key Responsibilities

Customers

  • Be the voice of the customer on site ensuring issues and concerns are spotted in time to fix.
  • Serve as the key point of contact with the internal and external customers.
  • Point of contact for customers by phone or in person and PoC for instructions for shipment, storing, delivery, or general processing.
  • Error and complaint resolution.
  • Process shipments via customer portals.
Operational Excellence

  • Coordination with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments.
Product

  • Data Entry to include inbound and outbound schedule development and creation.
  • Update and manage proof of delivery, prepare files for billing.
  • Communicate with Management about any ideas and solutions that may benefit the company.
  • Communicate with Management about any concerns and/or issues that may impact the company.
  • Coordinate administration and paper flow of required documents to the dock operations.
General Management

  • Project changes in account activity and planning of labor requirements.
  • Submit written and/or verbal reports on activity and projected labor expenses.
  • Coordinate billing and special requirements as needed.
  • Maintain and assign workflow to dock operations.
  • Handle, coordinate, and follow up on projects.
  • Follow up on all past due monies related to account.
  • Prepare daily and monthly KPI reports.
Required Competencies

  • Ability to establish and maintain effective relationships with management staff, employees, and service providers.
  • Exceptional problemsolving skills and proven experience of relationship management through business change and growth.
  • Proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
  • Customer focused.
  • Work experience as an Operational Account Manager in warehousing industry or a similar industry.
  • Demonstrated ability to communicate, present, and influence key stakeholders.
  • Experience delivering clientfocused solutions to customer needs.
  • Ability to juggle multiple accounts, while maintaining attention to detail.
  • Strong verbal and written communication skills.
We are looking for a person with

  • Bachelor's or master's degree in related fields.
  • 8+ years of experience in Warehouse / Logistics

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