L1 Application Support Engineer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Precision Hire Solution Full time
Job Description
  • Troubleshooting hardware software and network issues.
  • Installing configuring and maintaining IT systems.
  • Executing routine maintenance tasks such as system updates and patch management.
  • Assisting in IT asset management including inventor.
  • tracking and procurement tasks.
  • Monitoring and promptly responding to IT infrastructure alerts and incidents.
  • Providing initial support to endusers and resolving issues.
  • Collaborating closely with L2 and L3 support teams to escalate and address complex issues.
  • Performing routine maintenance tasks such as system
  • updates patch management and backup procedures.
  • Documenting all support activities comprehensively including troubleshooting steps resolutions and configurations.
  • Executing tasks with a focus on accuracy and efficiency to ensure
  • highquality IT operations and support services.
  • Communicating effectively with endusers to understand and address their ITrelated needs and concerns.
  • Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.
  • Monitoring and managing IT infrastructure to ensure optimal capacity and performance.
  • Contributing to the development and improvement of IT processes and procedures to enhance business continuity.
  • Actively contributing to problemsolving efforts and the resolution of recurring issues to improve overall IT service reliability.
Personal Skills
  • Excellent team player.
  • Excellent communication presentation and interpersonal abilities
  • Very Good command of English

Technical Skills
  • Bachelors degree in information technology Computer Science or a related field (or equivalent work experience).
  • Preferred: 1 years of experience in an IT support or operations role.
  • Proficiency in troubleshooting hardware software and network issues.
  • Strong communication skills and ability to effectively interact with endusers.
  • Experience with IT service management tools (e.g. ServiceNow Remedy) is a plus.
  • Basic understanding of ITIL framework and best practices.
  • Desirable certifications such as CompTIA A Network or Microsoft.
  • Certified Desktop Support Technician (MCDST)
Job Details Job Location Riyadh Saudi Arabia Company Industry IT Services Company Type Employer (Private Sector) Job Role Engineering Job Division EBS
Managed Services LoB
Preferred Candidate Career Level Entry Level Years of Experience Min: 1 Residence Location Saudi Arabia Nationality Saudi Arabia Degree Bachelors degree This job has been sourced from an external job board.
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