Director Hospitality

2 weeks ago

Dammam, Eastern Province, Saudi Arabia Macdonald & Company Full time

Location Ad Damm?m, Saudi Arabia Sector Hospitality & Catering Salary Basic Salary (Housing, Transportation), Schooling, Bonus, STIP & LTIP

Job Overview:
The Director of Hospitality for an integrated resort is responsible for overseeing the hospitality operations of a newly developed resort, which includes 5-star hotels, a theme park, a water park, restaurants, and other amenities. This role requires extensive experience in pre-opening activities for major hotels operated by recognized hotel brands, as well as expertise in planning, design, and back-of-house operations. The Director of Hospitality will ensure the successful launch and ongoing excellence of all hospitality services within the resort.

Key Responsibilities:

Pre-Opening Activities:

  • Lead the pre-opening phase for the resort's hotels and other hospitality services, ensuring all preparations are completed on time and to the highest standards.
Planning and Design:
  • Oversee the planning and design of hospitality facilities, including guest rooms, public areas, dining venues, and back-of-house spaces.
  • Work closely with architects, designers, and contractors to ensure designs meet brand standards, operational requirements, and guest expectations.
  • Ensure that all hospitality areas are designed for efficiency, functionality, and guest satisfaction.
  • Implement systems and processes to optimize back-of-house operations and support front-of-house services.
  • Develop and promote a guest-centric culture throughout the resort.
Stakeholder Engagement:
  • Build and maintain strong relationships with key stakeholders, including hotel operators, contractors, suppliers, and regulatory authorities.
Operational Management:
  • Develop and implement operational strategies and standards for all hospitality services, ensuring excellence in guest experience.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
  • Minimum of 15 years of experience in hospitality management, with a focus on pre-opening activities for major hotels operated by recognized hotel brands.
  • Proven experience in planning, design, and back-of-house operations for hotels and integrated resorts.
  • Strong leadership and team management skills, with a track record of building and leading high-performing teams.
  • Excellent operational management skills, with a focus on delivering exceptional guest experiences.
  • Strong financial acumen, with experience in budgeting, forecasting, and cost control.
  • Excellent communication, negotiation, and stakeholder engagement skills.
  • In-depth knowledge of hospitality industry trends, best practices, and regulatory requirements.
  • Proficiency in hospitality management software and Microsoft Office Suite.
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