Operation Manager- Khobar, Ksa

2 weeks ago

Al Hufūf, Eastern Province, Saudi Arabia Trans Skills Group Full time

The Operations Manager plays a pivotal role in the High-Quality Casual Dining industry, dedicated to optimizing the operations of our upscale establishments.

This role ensures a seamless, cost-efficient, and sales-driven environment while prioritizing the customer journey and profitability.

Financial Management and Budget Oversight:

Develop and manage budgets for each location.

Control and manage the area and outlets P&L

Maintain and control Food & Beverage costs in line with the budgeted %

Monitor financial performance and implement cost control measures.

Collaborate with the finance team to analyze financial reports and identify opportunities for improvement.

Maintain the Payroll % per area and outlet in line with budgeted %

Operational Excellence in High-Quality Dining:

Spearhead efforts to enhance operational excellence in a High-Quality Casual Dining setting.

Thrive in a fast-paced, high-volume environment, coordinating operations effectively.

Implement best practices for streamlining operations to ensure efficiency.

Collaborate with individual restaurant and cafe managers to enhance day-to-day operations.

Implement best practices to optimize workflow and resource allocation.

Ensure true guest delight through delivering the optimal guest Journey.

Quality Control:

Ensure consistent quality standards in food preparation and service.

Monitor and maintain adherence to food safety and hygiene regulations.

Conduct regular quality audits to uphold guest satisfaction.

Customer Service Excellence:

Champion a customer-centric culture.

Address customer feedback and implement strategies for enhanced guest satisfaction.

Train and mentor staff to deliver exceptional customer service.

Team Leadership:

Provide leadership and guidance to restaurant or cafe managers and their teams.

Foster a positive and motivated work environment.

Oversee staffing, recruitment, and training initiatives.

Expansion and Growth Strategies:

Collaborate with senior management on expansion plans and new ventures.

Participate in the opening of new locations.

Ensure seamless integration of new establishments into the existing operational framework.

Marketing:

Work with Marketing Department and the Event Sales Team to ensure maximum revenues and covers.

Drive the business and Marketing activities in line with the Marketing Calendar.

Qualifications and Experience:
‒ Proven experience (7 years) in senior operational roles within the Fine Dining industry. ‒ Bachelor's degree in business administration or a related field.

Job Specific Skills:
‒ Fine dining operational expertise with a sales-driven focus. ‒ Cost-saving strategies and financial acumen. ‒ Multitasking and agile management skills in a busy, upscale environment. ‒ In-depth understanding of profit and loss financial reporting. ‒ Dedication to providing an exceptional customer journey in fine dining.

Competencies:
‒ Exceptional communication and collaboration skills. ‒ Management of P&L accounts. ‒ Problem-solving and adaptability in a fast-paced, upscale setting. ‒ Leadership and team management abilities. ‒ A customer-centric mindset and passion for high quality casual dining. ‒ Profound knowledge of the hospitality industry standards and best practices.

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