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Quality Specialist
2 weeks ago
Your Mission at Sweater :
Be the voice of our partners inside Sweater , ensuring we not only meet but also exceed their expectations. Collaborate, innovate, and elevate our service quality, driving Sweater's mission to provide unparalleled experiences.
Key Responsibilities :
The Quality Specialist works to ensure the highest quality standards are achieved in all aspects of B2B and franchise partnerships. They are responsible for developing and implementing strategies and programs to ensure quality in B2B operations. They also build performance indicators, analyze data and information, identify factors affecting partner satisfaction, recommend improvements, and review them periodically. The Quality Specialist also monitors relevant departments to ensure the implementation of quality policies and procedures.
1- Monitoring the quality of B2B partners:
- Developing and implementing strategies and programs to ensure quality in B2B operations
- Building performance indicators, analyzing data, and identifying factors influencing partner satisfaction
- Recommending improvements and conducting regular reviews
- Monitoring and collaborating with relevant departments to ensure the implementation of quality policies and procedures
- Building performance indicators and tracking them on a monthly basis with partners
- Evaluating the quality of franchise partners in implementing specified quality policies and standards
- Providing support and guidance to partners to achieve the required service quality standards
- Organizing regular meetings
- Analyzing data and identified issues, evaluating their impact on the partnership, and providing regular reports on partner performance
- Communicating and coordinating with relevant departments within the company to address issues and ensure effective and timely resolution
- Directing the involved work teams to handle issues and provide necessary guidance and support to relevant departments to ensure the proper implementation of problem-solving procedures
- Documenting, guiding, and tracking all taken actions to resolve issues and ensuring the documentation of agreed-upon solutions
- Bachelor's degree in business administration , Quality management , or related filed
- 2+ years in quality service, preferably in a SaaS or tech startup environment
- Strong organizational and problem-solving skills
- Excellent communication skills
- Ability to work effectively with cross-functional teams
- Fluent in both Arabic and English
- Play a significant role in an environmentally conscious, forward-thinking team.
- Immerse yourself in the energetic atmosphere of a rapidly expanding startup.
- Embark on a journey brimming with possibilities for professional advancement and personal development.
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