Retention Lead
2 weeks ago
AlGooru is hunting for the next generation of CX talents
We're looking for a Retention Lead
A bit about us
Main responsibilities
- Design and implement customer retention strategies to increase loyalty and retain client packages
- Analyzing customer behavior and feedback
- Build a healthy relationship between AlGooru and the parents/students to improve the customer experience
A day in your life
- Negotiate with customers to renew/upsell/crosssell packages
- Analyze customer trends to continuously improve retention, upsell and crosssell strategy
- Writing and presenting customer behavior reports
- Reviewing retention coordinators' performance and providing continuous feedback
- Diversify retention strategies between upselling, crossselling, and renewals based on customer behavior and feedback
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions
- Building positive relationships with customers and relative POCs (Sales, Cx, and Tutor Community Tribes)
- Coordinate with the Head of Cx to:
- Constantly improve the customer journey for retained clients
- Draft and edit retention policies
- Collaborate on Monthly reports
Requirements:
Experience needed
- 35 years of experience in Retention or a similar role
- Relevant experience with startups / Saudi marketplaces is a BIG plus
- Hustle mentality
- A+ listener
- Great organizational & time management skills
- Superb communication and persuasive skills
- Familiarity with CRMs and internal databases
- The drive to succeed
- General assessment form (510 minutes)
- Chemistry meeting minutes)
- Technical interview minutes)
- Technical assessment
- Visionfit interview minutes)
- Offer extended to successful applicants
Benefits
Role benefits
- Work from anywhere
- Unlimited paid sick days
- No clocking in/out
- ESOP shares
- Laptop fund
- Fast promotions (like really fast)
- Enjoy monthly Pizza Fridays
- Learn anything online and expense it on us
- Travel for company events and get reimbursed
How to gain extra Gooru points
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.
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