![Marriott International](https://media.trabajo.org/img/noimg.jpg)
Rooms Division Manager
4 weeks ago
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Division Activities
- Champions the brand's service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.
- Monitors expected arrivals and departures.
- Coordinates and makes preparations for group activities.
- Runs and reviews critical information contained in Rooms division reports.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Assists in ensuring the property's crisis management plan is followed as applicable.
Managing Profitability
- Analyzes service issues and identifies trends.
- Works with Rooms division teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Reviews and audits expenses.
Managing Revenue Goals
- Monitors Rooms division sales performance against budget.
- Reviews reports and financial statements to determine Rooms division performance against budget.
- Reviews Rooms division occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Ensuring and Providing Exceptional Customer Service
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room division duties.
Managing and Conducting Human Resources Activities
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Interviews applicants as needed.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in the Rooms division e.g., pre-shift briefings, staff meetings.
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee engagement results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
-
Product Manager Professional Products Division
2 months ago
Johannesburg, Gauteng, Saudi Arabia L'Oréal Full timeJob SummaryThe role of the Product Manager will be to orchestrate the launches and push growth of pillar products using their own product, market, and consumer expertise, to contribute to continued growth for the brand and the consumer relationship. KEY JOB ACCOUNTABILITIESCollect and analyse consumer and market insights and competition strategies to make...
-
Product Manager Professional Products Division
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia L'Oréal Full timeJob SummaryThe role of the Product Manager will be to orchestrate the launches and push growth of pillar products using their own product, market, and consumer expertise, to contribute to continued growth for the brand and the consumer relationship. KEY JOB ACCOUNTABILITIESCollect and analyse consumer and market insights and competition strategies to make...
-
SA Diamond and Precious Metals Regulator
2 months ago
Johannesburg, Gauteng, Saudi Arabia South African Diamond and Precious Metals Regulator Full timeSA Diamond and Precious Metals Regulator (SADPMR): Internship Programme 2024The South African Diamond and Precious Metals Regulator (SADPMR) invites self-motivated and suitably qualified individuals who wish to stand out in their field to apply for the 24 months Internship Programme. The following Internship Opportunities are open for applications: Division:...
-
SA Diamond and Precious Metals Regulator
1 week ago
Johannesburg, Gauteng, Saudi Arabia South African Diamond and Precious Metals Regulator Full timeSA Diamond and Precious Metals Regulator (SADPMR): Internship Programme 2024The South African Diamond and Precious Metals Regulator (SADPMR) invites self-motivated and suitably qualified individuals who wish to stand out in their field to apply for the 24 months Internship Programme. The following Internship Opportunities are open for applications: Division:...
-
SA Diamond and Precious Metals Regulator
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia South African Diamond and Precious Metals Regulator Full timeSA Diamond and Precious Metals Regulator (SADPMR): Internship Programme 2024The South African Diamond and Precious Metals Regulator (SADPMR) invites self-motivated and suitably qualified individuals who wish to stand out in their field to apply for the 24 months Internship Programme. The following Internship Opportunities are open for applications: Division:...
-
Internships 2023
2 months ago
Johannesburg, Gauteng, Saudi Arabia South African Diamond and Precious Metals Regulator Full timeSouth African Diamond and Precious Metals Regulator (SADPMR): Internship Programme 2023We invite self-motivated and suitably qualified individuals who wish to stand out in their field to apply for our 2023 Internship Programmes. Successful candidates will be required to enter into an Internship Agreement with the SADPMR. The SADPMR will pay a monthly...
-
Internships 2023
1 week ago
Johannesburg, Gauteng, Saudi Arabia South African Diamond and Precious Metals Regulator Full timeSouth African Diamond and Precious Metals Regulator (SADPMR): Internship Programme 2023We invite self-motivated and suitably qualified individuals who wish to stand out in their field to apply for our 2023 Internship Programmes. Successful candidates will be required to enter into an Internship Agreement with the SADPMR. The SADPMR will pay a monthly...
-
Internships 2023
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia South African Diamond and Precious Metals Regulator Full timeSouth African Diamond and Precious Metals Regulator (SADPMR): Internship Programme 2023We invite self-motivated and suitably qualified individuals who wish to stand out in their field to apply for our 2023 Internship Programmes. Successful candidates will be required to enter into an Internship Agreement with the SADPMR. The SADPMR will pay a monthly...
-
Academic Head Of Division_ Neurosurgery
2 days ago
Johannesburg, Gauteng, Saudi Arabia University of the Witwatersrand Full timeBrief Description Qualifications:A medical qualification, registerable with the HPCSA as a specialistThe candidate must be a specialist in Neurosurgery and a full-time employee within the Wits Teaching platform Current Joint staff.At least 5 years' experience as a Neurosurgeon,At least 5 years' experience at mid-management level,Appropriate teaching and...
-
Business Development Manager II Johannesburg
2 months ago
Johannesburg, Gauteng, Saudi Arabia Unitrans Full timeJob Advert Summary An opportunity has arisen in the Consumer Division for a Business Development Manager, responsible for searching and exploring both the local and international markets for new products and trademarks to expand and strengthen the company's position in the market. Searches for joint ventures and co-marketing opportunities. Negotiates with...
-
Operations Manager
2 months ago
Johannesburg, Gauteng, Saudi Arabia VHRS Full timeRole summaryThis position is responsible for overseeing all operational aspects of Betting division, ensuring smooth and efficient operations. The Operations Manager will work closely with Area Managers and other departments to optimize processes, manage resources, and drive performance to achieve 4Racing's goals. The role also involves overseeing the...
-
Branch Manager
1 month ago
Johannesburg, Gauteng, Saudi Arabia Servest SA Full timeJob ContextServest Pty Ltd, a Leading Facilities Management Company has a challenging opportunity for Branch Manager positions reporting to the Regional Manager to be based at their Waterfall Office. This position is for the Cleaning Division.Minimum RequirementsMust possess a relevant Operations Management Degree/National Diploma;Minimum of 3 years'...
-
Branch Manager
1 week ago
Johannesburg, Gauteng, Saudi Arabia Servest SA Full timeJob ContextServest Pty Ltd, a Leading Facilities Management Company has a challenging opportunity for Branch Manager positions reporting to the Regional Manager to be based at their Waterfall Office. This position is for the Cleaning Division.Minimum RequirementsMust possess a relevant Operations Management Degree/National Diploma;Minimum of 3 years'...
-
Branch Manager
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia Servest SA Full timeJob ContextServest Pty Ltd, a Leading Facilities Management Company has a challenging opportunity for Branch Manager positions reporting to the Regional Manager to be based at their Waterfall Office. This position is for the Cleaning Division.Minimum RequirementsMust possess a relevant Operations Management Degree/National Diploma;Minimum of 3 years'...
-
Audit Manager
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia BDO South Africa Full timeDescriptionBDO South Africa has a vacancy for an Audit Manager in our External Audit Division at our Johannesburgh office.The Audit Manager oversees and ensures that the project runs efficiently and profitably from inception to sign off, by managing all the relevant stakeholders in accordance with the Firm's policies and procedures. The Audit Manager further...
-
Audit Manager
2 months ago
Johannesburg, Gauteng, Saudi Arabia BDO South Africa Full timeDescriptionBDO South Africa has a vacancy for an Audit Manager in our External Audit Division at our Johannesburgh office.The Audit Manager oversees and ensures that the project runs efficiently and profitably from inception to sign off, by managing all the relevant stakeholders in accordance with the Firm's policies and procedures. The Audit Manager further...
-
Day and Night Cleaners
2 months ago
Johannesburg, Gauteng, Saudi Arabia Rand Water Full timeRand Water: Day and Night CleanersRole Purpose: To maintain effective cleaning of offices, workshop, plant, ablution facilities, paving and around the building. Responsibilities:Visit all ablution and shower room twice daily for cleaning, ensure the provision of sufficient soap, toilet papers, hand rolls, air fresheners and SHE packet. Report any misconduct...
-
Day and Night Cleaners
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia Rand Water Full timeRand Water: Day and Night CleanersRole Purpose: To maintain effective cleaning of offices, workshop, plant, ablution facilities, paving and around the building. Responsibilities:Visit all ablution and shower room twice daily for cleaning, ensure the provision of sufficient soap, toilet papers, hand rolls, air fresheners and SHE packet. Report any misconduct...
-
Office Manager
2 months ago
Johannesburg, Gauteng, Saudi Arabia DocFox Full timeThe RoleDocFox Africa is looking for an experienced Office Manager to join the team. This person will be a core part of the executive leadership team, attending leadership meetings, overseeing our daily administrative operations and ensuring smooth functioning of the office. The ideal candidate will communicate well and the ability to prioritise tasks...
-
Office Manager
4 weeks ago
Johannesburg, Gauteng, Saudi Arabia DocFox Full timeThe RoleDocFox Africa is looking for an experienced Office Manager to join the team. This person will be a core part of the executive leadership team, attending leadership meetings, overseeing our daily administrative operations and ensuring smooth functioning of the office. The ideal candidate will communicate well and the ability to prioritise tasks...