Customer Retention Specialist

3 days ago


Johannesburg, Gauteng, Saudi Arabia Servest SA Full time

Minimum Requirements

  • Matric/Grade 12
  • Relevant Qualification
  • 2-5 years experience in a similar role
  • Excellent customer service
  • Strong accounting ability and understanding
  • Good communication and interpersonal skills
  • Good understanding of company products and service offerings
  • Strong problem / query resolution / account reconciliation skills
  • Valid driver's licence and own vehicle

Duties & Responsibilities

  • Manage all aspects of allocated accounts.
  • Customer retention, follow through terminations to ensure equipment is removed and billing is stopped.
  • Customer satisfaction, resolving customer queries within prescribed time limits.
  • Feedback and communication with all internal departments.
  • Continued relationship building with top accounts.
  • Continued identification of additional sales opportunities.
  • Participate in the roll-out of all national deals.
  • Regular customer care surveys with allocated accounts.
  • Conducting initial on-boarding survey following installations of new accounts.


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