Butler Service Desk

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station.

Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received.

Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.

Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.


Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St.

Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.

Beginning with the debut of The St.

Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Butler Service Desk

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard...

  • Butler Service Desk Agent

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

    Additional Information (Saudi only)Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, log, and process all guest calls, requests, questions, or...

  • Manager, Service Desk

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    supporting and leading the implementation of the long-term vision of the Service Desk Section and for leading all activities and staff within this Section. Leading the Section that serves as the "one-face" of HITA to the broader organization. This job develops and delivers proactive and innovative services designed to achieve high customer satisfaction both...

  • Service Desk Agent

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Masader Full time

    Masader is looking for a Service Desk Agent to be placed for one of the clients based in KSA RiyadhRole : Service Desk AgentCService Desk - Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.COVID-19 considerations:yes

  • Head Butler

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Inc. Full time

    Head ButlerJOB\_DESCRIPTION.SHARE.HTML Check out pictures from associates at this location, and some videos tooJOB\_DESCRIPTION.SHARE.HTML St. Regis Hotels & Resorts Job DescriptionJob Number Job Category Housekeeping & Laundry Location The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia Schedule Full-Time Position Type...

  • European Butlers, F&b Team Leaders and Supervisors

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AL AMAL BUSINESS SOLUTIONS Full time

    1x Assistant Head Butler -Supports butlers and guests - Must have a minimum of 3- 5 years' experience as Floor Manager, Floor Supervisors, Assistant Managers, Restaurant Managers or higher in luxury hotel or luxury cruise.SALARY: USD 8,5001x Supervisor - Supports butlers and guests - Must have a minimum of 3- 5 years' experience as Floor Manager, Floor Team...

  • Butler- Riyadh

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Charles MacPherson Associates Inc. Full time

    Butler Riyadh, Saudi ArabiaPosition Overview:Seeking an experienced Butler for a formal residence in Riyadh. The successful applicant will be experienced with providing both formal and semi-formal food and beverage service for the family and their guests. This position is full-time, live-in and will report to a senior TravellingButler. There is occasional...

  • Service Desk Analyst

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Full time

    We are currently hiring for Service Desk Analyst role in Riyadh, KSA.We are looking for Arabic Speakers for this opportunity. Job summary:The Service Desk Analyst is responsible for providing first-line technical assistance to customers, relating to both company-supported and military specification computer applications and platforms. Response to queries...

  • Head Butler

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Housekeeping & LaundryLocation The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works...

  • Head Butler

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Housekeeping & LaundryLocation The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works...

  • Head Butler

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc. Full time

    Job Number Job Category Housekeeping & LaundryLocation The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry....

  • Head Butler

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category Housekeeping & LaundryLocation The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works...

  • Personal Butler

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nathan & Nathan HR Full time

    ,Our very important principal and family-based client in the Kingdom of Saudi Arabia is looking for a Personal Butler who can be based in Riyadh.As the Personal Butler you are expected to be highly professional, detail-oriented, and attentive to the needs and preferences of the HNWI. They should possess excellent communication and organizational skills, be...

  • Head Butler

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

    Job Number Job Category Housekeeping & LaundryLocation The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs...

  • Executive Butler

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia RGH-Global Limited Full time

    The executive butler position in Saudi Arabia offers a unique opportunity to work in a luxurious and prestigious setting. As an executive butler, you will be responsible for providing personalized and attentive service to the highest standards. Your role will involve managing and coordinating all aspects of the household, ensuring that the needs and...

  • Unit Lead IT Service Desk

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASMO Full time

    The role holder will have knowledge of the principles and practices related to the IT Service Desk discipline. They will be tasked with determining the course of action based on established principles and modifying existing processes and methods. In some instances, they may even guide these principles and demonstrate an understanding of how these principles...

  • Assistant Butler or Runner

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AL AMAL BUSINESS SOLUTIONS Full time

    1x Assistant Butler/Runner - Non -guest facing Must have an experience in Room Service/ F&B Service in luxury hotel or luxury cruise. Needs to drive buggy and carry traysSALARY: USD 15003x VIP HOTEL - Assistant Butler/Runners - Non -guest facing Assists Butlers and the whole team. Must be experienced in in luxury hotel. FEMALE ONLYSALARY:...

  • Analyst IT Service Desk

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ROSHN Full time

    Setting up and testing new hardware to ensure it works correctly Installing and configuring software on computers Addressing user requests and issues Logging all service desk communications and document issue resolution using an ITSM system

  • Personal Butler

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nathan & Nathan Human Resources Full time

    Our very important principal and family-based client in the Kingdom of Saudi Arabia is looking for a Personal Butler who can be based in Riyadh.As the Personal Butler you are expected to be highly professional, detail-oriented, and attentive to the needs and preferences of the HNWI. They should possess excellent communication and organizational skills, be...

  • Butler

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nathan & Nathan HR Full time

    Our very important principal and family-based client in the Kingdom of Saudi Arabia is looking for a Female Butler who can be based in Riyadh.This live-in position with food and accommodation provided always is a very key role in looking after a very prominent Middle Eastern client.The ability to pay close attention to every detail and ensure that all...